--- title: "Intercom Connector | Integration & MCP" description: "Embed Intercom to sync contacts, companies and conversations, automate tickets and in-app messaging with Cyclr's white-label integration layer." url: "https://cyclr.com/integrate/intercom" canonical: "https://cyclr.com/integrate/intercom" served_via: "https://cyclr.com/.well-known/agent-markdown" --- # Intercom Connector Build in-app integrations that create, search and update Intercom contacts, companies and conversations, automate ticket and conversation routing, and surface Intercom messaging inside your SaaS product for every customer account. [Build with this Connector](https://cyclr.com/get-started) [Talk to an integration expert](https://cyclr.com/get-started/) AuthenticationOAuth 2.0; Access TokenConnector typeChatAvailable inCyclr Console ActionsMCP toolsWorkflows 01 ## Faster integration delivery Ship customer-facing Intercom automations faster with low-code orchestration. 02 ## Reliable data sync Handle pagination, retries and rate limits centrally for consistent syncs. 03 ## Self-service integrations Expose configurable Intercom installs to customers through your UI. 04 ## Embedded experience Deliver customer-facing workflows natively inside your SaaS product. CONNECTOR OVERVIEW ## Overview Integrate Intercom to automate contacts, companies, conversations and ticket workflows across customer accounts. Use Cyclr to map SaaS user and company records to Intercom contacts and companies, create and update conversations, and trigger actions from Intercom events. See the [Intercom developer docs](https://developers.intercom.com/?utm_source=cyclr) for API object details. ### Why use Cyclr? Cyclr lets product teams embed these Intercom automations into your app, deliver them as white-label customer-facing integrations, and reuse the same orchestration for many tenants. Manage access, rate-limit handling and versioned connector behavior centrally while delivering in-app messaging and support automation. PRODUCT USE CASES ## Use cases Create multi-tenant automations that sync SaaS users to Intercom, raise conversations from your support system, and trigger product workflows from Intercom events — all published via Cyclr’s embedded integration marketplace. ### Create Intercom conversations from support tickets When a ticket is created in your app, create a conversation in Intercom and attach customer contact and company details. ### Sync SaaS users to Intercom contacts Automatically create or update Intercom contacts and companies when users or accounts are created or modified in your system. ### Trigger in-app messages from product events Use product events to create targeted Intercom conversations or messages for the right customer cohorts. ORCHESTRATION ## How Intercom works with Cyclr Cyclr sits between your SaaS product and Intercom to handle authentication, govern access and orchestrate every API call per customer, at scale. 1. 1 ### Your SaaS product Your app requests an action for a specific customer. 2. 2 ### Cyclr orchestration Cyclr authenticates, applies policies and routes the request. 3. 3 ### Intercom Intercom processes the request and returns a response to your app. Customer-specific authentication · Governed data movement · Centralized visibility and audit CONNECTOR COVERAGE ## Available connector capabilities Explore Intercom methods you can orchestrate through Cyclr. Search connector methods INTEGRATIONS + MCP TOOLS ### Use any Intercom method in an integration or as an MCP tool Every available connector method can be added to an integration workflow built with Cyclr or exposed as a governed MCP tool. Use the same multi-tenant authentication, orchestration and governance layer to deliver customer-facing integrations and AI-agent capabilities inside your SaaS product. [Explore MCP PaaS](https://cyclr.com/product/mcp-paas/) Conversations17 ### Snooze Conversation Action Snooze a conversation to reopen on a future date. ### List Conversations Action Gets a list of all conversations. ### Reply to a Conversation Action Reply to a conversation with a message from an admin or on behalf of a contact, or with a note for admins. ### List Recently Closed Conversations By Admin ID Action Gets a list of all the conversations closed by an admin since the last run time. ### List New Conversations by Admin ID Action Retrieve a list of new, open conversations filtered by Admin ID. ### List New Conversations By User Email Action Gets a list of all conversations by a users email since the last run time. ### List New Conversations Action Gets a list of all conversations since the last run time. ### Search Conversations Action Search Conversations. ### List New Conversations By User ID Action Gets a list of all conversations by a users ID since the last run time. ### Close Conversation Action Close the specified conversation. ### Assign Conversation Action Assign the specified conversation to a team or admin. ### Update Conversation Action Update a conversation by ID. ### Open Conversation Action Open the specified conversation. ### List Conversation IDs Action Gets a list IDs from all conversations. Useful when retrieving a large number of Conversations and you only require the Conversation IDs. ### List Conversations By User Email Action Gets a list of all conversations by a users email. ### List Conversations By User ID Action Gets a list of all conversations by a users ID. ### Get Conversation Action Get a full conversation. Tags5 ### Get Tag Action Returns details of the specified Tag. ### Tag Converstaion By Name Action Attaches a tag specified by name to a conversation. ### Add Tag Action Creates a new Tag. ### List Tags Action Returns a list of all Tags. ### Tag Converstaion By ID Action Attaches a tag specified by Tag ID to a conversation. Workspace1 ### List Workspace Total Count Action Contains the total counts of information for a workspace. Contacts9 ### Update Contact Action Updates a contact. ### Delete Contact Action Delete a single contact by ID. ### Create Contact Action Creates a contact. ### List New Contacts Action List contacts created since the last Cycle. ### Search Contacts Action Provide a query to search available contacts. ### List Contacts Action Retrieves a list of contacts. ### Get Contact Action Retrieves a single contact by ID. ### Get Contact by Email Action Returns details of the specified user by email address. ### List Updated Contacts Action List contacts updated since the last Cycle. Notifications11 ### Conversation User Created Webhook Triggered when a user creates a conversation. ### New Event Webhook ### User Untagged Webhook Triggered when a user is untagged. ### User Email Updated Webhook ### Lead Email Added Webhook ### Conversation User Replied Webhook Triggered when a user replies to a conversation. ### User Tagged Webhook Triggered when a user is tagged. ### Conversation Note Added Webhook Triggered when a note is added to a conversation. ### User Created Webhook Triggered when a new user is created in Intercom. ### Conversation Closed Webhook Triggered when a conversation is closed. ### Company Created Webhook Triggered when a new company is created. Export Job3 ### Check Job Status Action Check to see whether your export is ready for download. All jobs that have completed processing (and are thus available to download from the provided URL) will have an expiry limit of two days from when the export job completed. After this, the data will no longer be available. ### Retrieve Data Action This is the link to download your data in a csv format. ### Create Export Job Action Contains the total counts of information for a workspace. Admins4 ### Set Admin Away Action Set an admin to away. ### Get Admin Action Returns details of the specified Admin. ### List Admins Action Returns a list of Admins. ### Get Me Action Returns the name, email and app ID of the current authorised admin. Attachments1 ### Download Attachments ActionCompanies5 ### List Companies Action Returns a list of Companies. ### Attach Contact to Company Action Attach a contact to a company. ### Get Company Action Gets the details of the specified Customer. ### Update Company Action Update an existing company by ID. ### Upsert Company Action Creates a new company record or update the record if it already exists. Tickets7 ### Get Ticket Action Gets a single Ticket. ### List Tickets Action Gets a list of all tickets. ### Update Ticket Action Update details of a ticket by ID. ### List Updated Tickets Action Gets a list of all tickets created or updated since last run. ### Reply to Ticket as Contact Action Reply to a specified ticket on behalf of a contact. ### Reply to Ticket as Admin Action Reply to a specified ticket on behalf of an admin. ### List New Tickets Action Gets a list of all tickets created since last run. Teams2 ### List Teams Action Returns a list of all Teams. ### Get Team Action Get the details of the specified Team. Notes3 ### List Notes for User Action Lists the Notes for the spcified user. ### Get Note Action Retains details of a Note. ### Create a Note Action Notes allow you to annotate and comment on your users. Segments2 ### List Segments Action Returns a full listing of Segments. ### Get Segment Action Returns details of the specifed Segment. Data Attributes3 ### Update Data Attribute Action Updates a data attribute. ### Create Data Attribute Action Creates a data attribute. ### List Data Attributes Action Retrieves a list of data attributes. Triggers1 ### List Ticket Types (For Copyable Category Lookup) ActionInternal2 ### Webhook Post Action Reposts an Intercom webhook. ### Webhook Accept Webhook Receives a webhook from Intercom. Articles1 ### List Articles Action Gets a list of all articles. View more method groups (11 more) ### Can’t find the method your integration needs? Cyclr can extend this connector with additional API methods to support your integration requirements. [Get in touch](https://cyclr.com/contact/) TECHNICAL DETAILS ## Intercom integration and API details Review the sourced authentication and API behaviour used when configuring customer-facing Intercom integrations in Cyclr. ### API and authentication API host`https://api.intercom.io`AuthenticationOAuth 2.0; Access TokenCredentials Client ID; Client Secret; Cyclr callback URL; Access Token (private apps). Method categories Contacts, Conversations, Tickets, Companies, Admins; list, search, create, update and webhook events. [View vendor API documentation →](https://developers.intercom.com?utm_source=cyclr) ### Pagination and rate limits #### Pagination Cursor-based pagination. Use pages.next.starting_after and per_page; search endpoints accept a pagination object; max per_page commonly 150. #### Rate limits Default private app limits: 10,000 calls/min per app and 25,000/min per workspace. 429 returned with X-RateLimit headers. IMPLEMENTATION ## Authentication at a glance Intercom supports OAuth 2.0 for public apps and workspace Access Tokens for private apps. Cyclr’s Intercom install uses OAuth Client ID and Client Secret; confirm available authentication modes in Console. Authentication methodOAuth 2.0; Access TokenCredential required Client ID; Client Secret; Cyclr callback URL; Access Token (private apps). **Before you begin:** Multiple API versions exist; pick the Cyclr connector matching your Intercom API version. [View setup guide](https://community.cyclr.com/connector-guides/intercom/intercom-setup) AI INTEROPERABILITY ## Use Intercom methods in MCP servers Cyclr can expose any available Intercom connector method as a governed MCP tool. - Expose connector methods as MCP tools - Combine them with your product data and other connectors - Apply tenant-aware access and governance - Orchestrate end-to-end MCP-triggered workflows [Explore MCP PaaS](https://cyclr.com/product/mcp-paas/) COMMON QUESTIONS ## Frequently asked questions What can the Intercom connector automate? *↓* It can sync contacts and companies, list and search contacts, create and update conversations, and surface conversation events for workflow automation. Cyclr maps your SaaS records to Intercom objects and orchestrates those actions per customer account. How do I authenticate Cyclr with Intercom? *↓* Use OAuth 2.0 for public app installs or an Intercom workspace Access Token for private installs. Cyclr’s Intercom connector requires a Client ID and Client Secret for OAuth installations; Console fields confirm the method. Can I embed this integration for many customer accounts? *↓* Yes. Cyclr supports multi-tenant embedded delivery so you can publish an Intercom integration per customer account while managing permissions and OAuth installs centrally. Can supported Intercom methods be exposed as governed MCP tools? *↓* Yes. You can surface connector methods like search contacts and create conversations as governed MCP actions inside Cyclr, with central policy, rate-limit handling and version control. KEEP EXPLORING ## Related resources and connectors [Documentation ### Syncing your support integrations for enhanced customer experience **Read more →**](https://cyclr.com/blog/syncing-your-support-integrations-for-enhanced-customer-experience)[Product ### Keep customers and employees connected with chat Integrations **Read more →**](https://cyclr.com/blog/keep-customers-and-employees-connected-with-chat-integrations)[Product ### Native Embedded iPaaS **Read more →**](https://cyclr.com/product/native-embedded-ipaas)[Related connector ### Aircall Related Chat connector for customer-facing integration workflows.](https://cyclr.com/integrate/aircall)[Related connector ### Freshchat Related Chat connector for customer-facing integration workflows.](https://cyclr.com/integrate/freshchat)[Related connector ### Freshdesk Related Chat connector for customer-facing integration workflows.](https://cyclr.com/integrate/freshdesk) ## Let Cyclr handle the integrations. 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All rights reserved. Registered business number: 08790783. 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