--- title: "Zendesk Chat Connector | Low-Code Zendesk Chat Integration | Cyclr" description: "Provide your SaaS's users with in-app Zendesk Chat integrations with Cyclr's low-code embedded iPaaS solution." url: "https://cyclr.com/integrate/zendesk-chat" canonical: "https://cyclr.com/integrate/zendesk-chat" served_via: "https://cyclr.com/.well-known/agent-markdown" --- ![Zendesk Chat connector icon](https://cyclr.com/nitropack_static/sXmTfWgCNjOnvnYlyrLZVbIAkjEZnoiJ/assets/images/optimized/rev-31a2a0c/cyclr.com/wp-content/uploads/2022/05/ext-4-300x300.jpg) # Zendesk Chat Integrations Enabling real-time customer service for businesses around the world. Formerly Zopim. [Build with this Connector](https://cyclr.com/get-started) [Talk to an integration expert](https://cyclr.com/get-started/) AuthenticationSee Connector in ConsoleConnector typeChatAvailable inCyclr Console ActionsMCP toolsWorkflows 01 ## Low-code orchestration Connect, compose and ship AI features faster. 02 ## Multi-tenant deployment Isolate customer credentials and configurations at scale. 03 ## Governed access Apply policies, field controls and audit trails across usage. 04 ## Embedded experience Deliver workflows natively inside your product. CONNECTOR OVERVIEW ## Create automations with our Zendesk Chat connector Enhance your in-house integration capabilities with low code tools and encourage your commercial teams to build scalable integrations with Zendesk Chat. ### Why use Cyclr? Build & publish in-app integrations with our Zendesk Chat connector PRODUCT USE CASES ## Top Use Cases for Zendesk Chat Integrations Design, build and test reusable integrations for your users in minutes with Cyclr’s automation workflow builder. No code is required for these integration builds, and easy deployment options are available for publishing your templates directly in your SaaS, and in your apps UI. ### Customer Experience - Initiate a chat when a customer has left a customer experience review rating less than 3 stars - After a customer has received chat support send an invitation to review their customer experience with the service ORCHESTRATION ## How Zendesk Chat works with Cyclr Cyclr sits between your SaaS product and Zendesk Chat to handle authentication, govern access and orchestrate every API call per customer, at scale. 1. 1 ### Your SaaS product Your app requests an action for a specific customer. 2. 2 ### Cyclr orchestration Cyclr authenticates, applies policies and routes the request. 3. 3 ### Zendesk Chat Zendesk Chat processes the request and returns a response to your app. Customer-specific authentication · Governed data movement · Centralized visibility and audit CONNECTOR COVERAGE ## Available connector capabilities Explore Zendesk Chat methods you can orchestrate through Cyclr. Search connector methods INTEGRATIONS + MCP TOOLS ### Use any Zendesk Chat method in an integration or as an MCP tool Every available connector method can be added to an integration workflow built with Cyclr or exposed as a governed MCP tool. Use the same multi-tenant authentication, orchestration and governance layer to deliver customer-facing integrations and AI-agent capabilities inside your SaaS product. [Explore MCP PaaS](https://cyclr.com/product/mcp-paas/) Chats3 ### Get Chat Action Get chat by ID. ### List Chats Action Lists all the chats for the account. ### List New Chats (Ended) Action Lists all the chats for the account that ended since last run. (Filtered on [chats].end_timestamp). Visitors1 ### Get Visitor ActionWebhooks1 ### Message Created Webhook In order to use this webhook, Zendesk Events Connector for Amazon EventBridge must be set up, please follow the steps found here: https://support.zendesk.com/hc/en-us/articles/4408824521114 ### Can’t find the method your integration needs? Cyclr can extend this connector with additional API methods to support your integration requirements. [Get in touch](https://cyclr.com/contact/) TECHNICAL DETAILS ## Zendesk Chat integration and API details Review the sourced authentication and API behaviour used when configuring customer-facing Zendesk Chat integrations in Cyclr. ### API and authentication API host`Not specified`AuthenticationSee Connector in ConsoleCredentials Review the connector installation fields in Cyclr Console. Method categories See available methods ### Pagination and rate limits #### Pagination Method-specific behavior should be confirmed before implementation. #### Rate limits Refer to the vendor API documentation for current limits. IMPLEMENTATION ## Authentication at a glance Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console. Authentication methodSee Connector in ConsoleCredential required Review the connector installation fields in Cyclr Console. AI INTEROPERABILITY ## Use Zendesk Chat methods in MCP servers Cyclr can expose any available Zendesk Chat connector method as a governed MCP tool. - Expose connector methods as MCP tools - Combine them with your product data and other connectors - Apply tenant-aware access and governance - Orchestrate end-to-end MCP-triggered workflows [Explore MCP PaaS](https://cyclr.com/product/mcp-paas/) KEEP EXPLORING ## Related resources and connectors [Documentation ### Zendesk Chat Connector Documentation **Read more →**](https://community.cyclr.com/connector-guides/zendesk-chat/zendesk-chat-setup)[Resource ### Keep customers and employees connected with chat Integrations **Read more →**](https://cyclr.com/blog/keep-customers-and-employees-connected-with-chat-integrations)[Resource ### Syncing your support integrations for enhanced customer experience **Read more →**](https://cyclr.com/blog/syncing-your-support-integrations-for-enhanced-customer-experience) ## Let Cyclr handle the integrations. 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