Low-code orchestration
Connect, compose and ship AI features faster.
Webex Contact Center Integrations
Webex Contact Center delivers AI-powered, connected experiences tailored to each customer. From proactive digital engagement to 24/7 self-service via AI-powered voice and chat agents, we help your customers connect when and how they want on the digit
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Webex Contact Center connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Webx, so you can provide in-app Webx integrations for your end users.
PRODUCT USE CASES
Top Use Cases for Webex Contact Center Integrations
Quickly create integrations between your SaaS application and Webx with Cyclr’s low code integration builder. Publish your Webx integration into your application using Cyclr’s white label embedded integration marketplace.
Sales
- Add new landing page form submissions to CRM as leads
- Create new CRM entries when new contracts have been signed by leads
Customer Experience
- Create customer experience invitations for new CRM contacts
ORCHESTRATION
How Webex Contact Center works with Cyclr
Cyclr sits between your SaaS product and Webex Contact Center to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Webex Contact Center
Webex Contact Center processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Webex Contact Center methods you can orchestrate through Cyclr.
Agent Sessions2
List Logged In Agents Sessions
ActionList all Logged In Agents Sessions.
List Available Agents Sessions
ActionList all Available Agents Sessions.
Leg Records1
List Call Leg Records
ActionList all Call Leg Records.
Queues1
List Queue Statistics
ActionList all Queue statistics for a given interval of time.
Contact Service Queues2
Get Contact Service Queue
ActionGet a Contact Service Queue.
List Contact Service Queues
ActionList all Contact Service Queues in a given organization.
TECHNICAL DETAILS
Webex Contact Center integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Webex Contact Center integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.