Pricing

What is a Connector?

Connectors come in two varieties; Application Connectors and Utility Connectors. Application Connectors provide a standardised interface with a third-party application’s API, while Utility Connectors provide additional functionality for building advanced integration workflows.

Each plan has a number of Connectors included. In the Start Up plan 3 connectors could include the Connector to your application plus Connectors to 2 other SaaS applications.

See more information in SaaS Connector library.

Do I get charged every time a Connector is used by a customer?

No. You get charged once per month for each active Connector used in your account in the last 30 days. Each Connector can be used in unlimited workflows and by unlimited users. Simply put you can have 1, 10, 100 or >1,000 users using a Connector and it will not vary the subscription price. When a Connector is no longer actively being used then it will be removed from your billing and your subscription will reduce.

What if I want a Connector you don't currently have in your library?

We are here to help you. Our library is ever growing (see our Connector library) and our team is happy to accelerate the development of a particular Connector you require. We will liaise with you over your requirements and there will be a one-off fee for the creation of the Connector that will be agreed in advance with you. Connectors are sized by development effort from Small to Large.

Is it really Unlimited Users and Unlimited Integrations?

Yes. Our primary axis for subscription is to charge per active Connector deployed. Subject to any API Call limits, in the Start Up and Growth plans, you can have as many customers or integrations operational in your account as you like.

What is a Cycle?

A Cycle is our term for a workflow.

See more information on Cycles in our orchestration layer.

What are inclusive API Calls?

A Cycle that gets information from one application and transfers it to another application, using two single API requests, would use two API Calls. The amount of data in each API call is determined by your configuration of the cycle and the APIs in use in the Cycle.

Your API call allowance covers all integrations run by yourselves and your users, being reset monthly.

What happens if I go over my specified API Call limit?

No problem at all. Most clients on our Growth and Start Up plans operate well within the specified limits. If, however, you go over the limit then we will bill you at the published rates for the incremental API calls you use. This will be added to your next month’s subscription and reviewed monthly. Should you be in a position when you are regularly operating with high levels of API calls we would be delighted to explore a dedicated Private Cloud instance with you that can be customised to your requirements.

What are Concurrent Processes?

Our Start Up and Growth Plans are inclusive of hosting in a shared environment. We manage the number of concurrent processes that can be consumed by one customer at any one time to prevent a single client dominating the infrastructure. Effectively the concurrent Process limit is indicative of the maximum number of API calls you can have processing in parallel at any one time. A ‘25’ or ‘50’ limit means that you can have a maximum number of 25 or 50 API calls processing simultaneously. As soon as any API call is processed then your next API call is submitted for processing.

How long does it take to process an API Call?

The time taken to process an API call is dependent upon a number of different factors including: the amount of information in the API call and the responsiveness of the third party applications in the Cycle (including any rate limiting they may have). API call processing time can be as quick as <1 second but may take up to 15 minutes in some instances. Cyclr is optimised to process your API calls as quickly as possible based upon the limitations of any Cycles you have in place. If you need to meet a certain level of latency then we would be happy to explore a Private Cloud license with you and support you to set-up infrastructure customised to your specific business requirements.

What is Maximum Cycle poll frequency?

Cycles can be triggered by either being ‘pushed’ to start (e.g. via webbook) which triggers a Cycle as soon as the push is received, or by setting the Cycle to ‘look’ for information – also known as ‘polling’. The Maximum Cycle poll frequency is a limit on how often you can set a Cycle to poll/look for new information.

What are Webhook Triggered Cycles?

Webhook Triggered Cycles give you the ability to create event driven integrations – running a Cycle when triggered by an event in another platform.

When available, webhooks can automatically be set when a user installs a Cycle, so the setup experience is as smooth and user-friendly as possible.

What is Data on Demand?

Data on Demand allows you to request and access data from third-party applications, which can then be used in your SaaS application, without having to run a Cycle.

What is LAUNCH / ORBIT?

The quickest way to provide embedded integration to your users is by using LAUNCH; our ready-made (and configurable) integration deployment system that works on top of your application. A modal can be called from a click of a button in your app, walking your users through authentication, setup and activation of integration templates.

Orbit gives your users an integration management screen, so they can control and manage their integrations.

See more information on Launch and Orbit.

What is the Embedded Marketplace?

The Embedded Marketplace gives you all the tools to create your own integration marketplace which can be embedded inside your SaaS application.

You can style your Marketplace in any way you like, so you can ensure it closely matches your application’s UI, as well as being flexible enough to create any format you like.

The Marketplace also handles self-service integration deployment, so your users can browse your range of integrations and setup all of the integrations they need within a familiar interface.

What is Cyclr API access for Custom UI?

You can create your own integration experience for your users by developing with our API.

Our API is extremely flexible, allowing your development team to create new bespoke experiences that fit your business model and styling.

See more information on Custom UIs and API options available in our Presentation Layer.

What are Custom Connectors and do I have to pay for any Custom Connectors I've created?

A Customer Connector is a Connector that you yourself create within Cyclr. We provide you with the tools to expedite the Connector creation process.

No. We don’t charge for any Custom Connectors you create yourself as you take-on the burden of build, management and maintenance of Custom Connectors.

See more information on Custom Connectors.

What is the Bulk Data Onboarding Environment?

Designed for customers who need to upload large amounts of data to get their user onboarded, the Bulk Data Onboarding Environment provides a separate area for processing data in bulk, while regular maintenance workflows can run in tandem.

What is Private Cloud Performance Support?

When you take our Private Cloud subscription you are running a dedicated Private Cloud instance of Cyclr. Our team will provide you with advice in resourcing and managing the environment to meet the performance targets you set.

What are Multiple Private Clouds?

Some customers require multiple private deployments of Cyclr as a result of the way in which they themselves supply their own customers. Typically in very large scale B2B deployments. We are happy to support multiple Private Cloud deployments and can price according to requirements.

What is the Onboarding Process and what is involved?

In order to get going with Cyclr there are a discrete number of processes that need to take place:

– We need to create a Connector to your application

– We need to provide you (and your team) with initial training

– We need to follow-up with best practise workflow assessment sessions

We will happily provide details of the sessions provided as part of your sign-up process.

What is Implementation Support?

Our team of Solutions Architects are here to support you in getting to ‘first success’ in your use of Cyclr. They provide a combination of both training and counsel as you build your first workflows. The Solutions Architects will provide you with 3 months guidance post signature of a Start-Up and Growth Plan. In our Scale Plan your Account Manager will work with you and will draw on Solutions Architects on an ongoing basis as required.

Do you offer a Break Clause?

We want you to be happy with your purchase, in the unlikely scenario that you are not we provide a 3 month break clause.

Where can I find the SLA?

The SLA for our Start-Up and Growth plans can be found here.

What are your In-App Support hours?

Our manned In-App support hours are 9am-10pm GMT.

Do you offer a Free Trial?

Yes! Cyclr is an important application within anyone’s integration infrastructure and it is important to us that anyone trialling the application is treated in the same way that we would treat a customer. Which is why we offer a PoC so partners can prove data will flow between their system to others, this would be fully scoped out and implemented alongside you with training provided.

The PoC will end once the agreed scope has been completed. You can then either convert to a paid subscription or walk away with no further obligation.

If you’re interested in a free trial of Cyclr contact us HERE and the team will be in touch with you.

Do you offer discounts for registered charities?

Yes. We would be happy to discuss a discount for registered charities or educational establishments.