Low-code orchestration
Connect, compose and ship AI features faster.
Zendesk Chat Integrations
Enabling real-time customer service for businesses around the world. Formerly Zopim.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Zendesk Chat connector
Enhance your in-house integration capabilities with low code tools and encourage your commercial teams to build scalable integrations with Zendesk Chat.
PRODUCT USE CASES
Top Use Cases for Zendesk Chat Integrations
Design, build and test reusable integrations for your users in minutes with Cyclr’s automation workflow builder. No code is required for these integration builds, and easy deployment options are available for publishing your templates directly in your SaaS, and in your apps UI.
Customer Experience
- Initiate a chat when a customer has left a customer experience review rating less than 3 stars
- After a customer has received chat support send an invitation to review their customer experience with the service
ORCHESTRATION
How Zendesk Chat works with Cyclr
Cyclr sits between your SaaS product and Zendesk Chat to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Zendesk Chat
Zendesk Chat processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Zendesk Chat methods you can orchestrate through Cyclr.
Chats3
Get Chat
ActionGet chat by ID.
List Chats
ActionLists all the chats for the account.
List New Chats (Ended)
ActionLists all the chats for the account that ended since last run. (Filtered on [chats].end_timestamp).
Visitors1
Get Visitor
ActionWebhooks1
Message Created
WebhookIn order to use this webhook, Zendesk Events Connector for Amazon EventBridge must be set up, please follow the steps found here: https://support.zendesk.com/hc/en-us/articles/4408824521114
TECHNICAL DETAILS
Zendesk Chat integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Zendesk Chat integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.