Low-code orchestration
Connect, compose and ship AI features faster.
TOPdesk Integrations
TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our TOPdesk connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with TOPdesk, so you can provide in-app TOPdesk integrations for your end users.
PRODUCT USE CASES
Top Use Cases for TOPdesk Integrations
Quickly create integrations between your SaaS application and TOPdesk with Cyclr’s low code integration builder. Publish your TOPdesk integration into your application using Cyclr’s white label embedded integration marketplace.
Project Management
- Ensure calendars and deadlines are kept in sync across your team's systems.
- Keep your plans up to data across systems.
ORCHESTRATION
How TOPdesk works with Cyclr
Cyclr sits between your SaaS product and TOPdesk to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
TOPdesk
TOPdesk processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore TOPdesk methods you can orchestrate through Cyclr.
Attachments4
Delete Attachment
ActionDelete an attachment from an incident by incident ID.
List Attachments
ActionGet a list of attachments for an incident by ID.
Upload Attachment
ActionUpload an attachment to an incident by incident ID.
Download Attachment
ActionDownload an attachment by ID.
Incidents8
List Updated Incidents
ActionGet a list of all incidents created or updated since last run.
Update Incident (PATCH)
ActionUpdate an incident by ID.
List New Incidents
ActionGet a list of all incidents created since last run.
Create Incident
ActionCreate a new Incident.
Update Incident (PUT)
ActionUpdate an incident by ID.
List Incidents
ActionGet a list of all incidents.
List Optional Drop-Down Values
ActionGet a list of optional drop-down values.
Get Incident
ActionGet details of an incident by ID.
TECHNICAL DETAILS
TOPdesk integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing TOPdesk integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.