Low-code orchestration
Connect, compose and ship AI features faster.
Five9 Integrations
Five9 is a leading CCaaS platform that empowers your agents to engage with customers across their channel of choice, provides your managers with visibility into contact center performance, and brings overall agility to your business.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Five9 connector
Deliver native integrations with Five9 in a standardised form with Cyclr. Providing you with low code integraiton tools to build and deploy quickly, and effectively.
PRODUCT USE CASES
Top Use Cases for Five9 Integrations
Quickly create integrations between your SaaS application and Five9 with Cyclr's low code integration builder. Publish your Five9 integration into your application using Cyclr's white label embedded integration marketplace.
Analytics
- Run an data tool report when a new survey response is created in analytics
ORCHESTRATION
How Five9 works with Cyclr
Cyclr sits between your SaaS product and Five9 to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Five9
Five9 processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Five9 methods you can orchestrate through Cyclr.
Statistics2
List Updated Statistics
ActionList all statistics updated since the last successful call of the method.
List Statistics
ActionList all statistics.
Sessions3
List Session Parameters
ActionList all session parameters.
Set Session Parameters
ActionSet the parameters of a session.
Close Session
ActionClose a session.
ACD Status2
List Statistics
ActionList all statistics.
List Updated Statistics
ActionList all statistics updated since the last successful call of the method.
TECHNICAL DETAILS
Five9 integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Five9 integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.