Transform your API from backend to frontend, from developer focused to business user focused.
Deliver integrations natively from within your own application and add value to your end-users.
Verint Integrations
Build & publish in-app integrations with our Verint connector
What is Verint?
Verint is a leader in customer experience (CX) automation, it’s platform and AI-powered bots to deliver tangible business outcomes across the enterprise.
Provide automations with our Verint connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code embedded integration builder to integrate your application with Verint.
Why integrate with Verint
Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label integration platform enables you to create integrations between your application and Verint, as well as 100s of other apps, using low code tools.
Available Methods and Endpoints
Interaction Data ↓
Update Interaction
Updates the metadata for an interaction by its Transaction ID.
Action
Get Interaction Data Status
Verifies that the Interaction Data Update API is available to accept requests.
Action
Data Sources ↓
List Data Sources
List all data sources.
Action
List Employee Workspaces
List all employee workspaces by data source ID.
Action
Data Management ↓
Ingest Text
Send text documents from an external source system into Engagement Data Management.
Action
Queries ↓
Search Data
Invokes a unified interaction session query with a simplified query definition.
Action
List New Search Data
Invokes a unified interaction session query with a simplified query definition. Lists all new data created since the last successful run.
Action
Case Management ↓
Add Interactions
Add interactions to a case.
Action
Get Case Privacy Status
Get the privacy status of a case.
Action
List Cases
Retrieve a list of visible cases.
Action
Lock Case
Changes a standard case to a legal hold case.
Action
Get Case
Get Visible Case by ID.
Action
Delete Case
Delete a case.
Action
Move Interactions
Move Interactions from one case to another.
Action
Create Case
Create a new case.
Action
Employee Management ↓
Get Employee Access Rights
Get a list of access rights assigned to the specified employee.
Action
List Employee Default Time Off Hours
List default time off hours (per day and week) for the specified employee.
Action
Upsert Employee Default Time Off Hours
Upsert default time off hours (per day and week) for the specified employee.
Action
List Employee Time Off Balances
List the Time Off Balances for the specified employee.
Action
List Groups
List all groups.
Action
Get Employee Job Title
Request the job title of a specific employee.
Action
List Employees
List all employees.
Action
List Custom Fields - Employee
List custom fields for a particular employee.
Action
Update Employee
Update an employee.
Action
Delete Employee
Delete an employee.
Action
Upsert Employee Time Off Balances
Upsert the Time Off Balances for the specified employee.
Action
Create Employee
Create an employee.
Action
Get Organization
Get an organization by ID.
Action
Unassign Employee Skill
Unassign a skill from a specific employee.
Action
List Employee Assigned Skills
List the skills assigned of a specific employee.
Action
List Skills
List all skills from an organization.
Action
Assign Employee Skill
Assign a skill to a specific employee.
Action
Update User Preferences
Update preferences for the specified employee.
Action
List User Preferences
List all preferences for the specified employee.
Action
List Roles
List all roles for the current user based on their assigned Organization scope.
Action
List Custom Fields - Organization
List custom fields for a specific organization.
Action
Get Employee
Get an employee by ID.
Action
List Organizations
List all organizations.
Action
Assign Organization Employees
Assign employees to a specific organization.
Action
Do you want to access something that's not currently listed?
Just let us know and we can add it to the connector for you!
Related Connectors
Top Use Cases for Verint Integrations
Cyclr is a powerful white-labelled integration platform that allows your teams to use low code tools to build data responsive integrations for your customers. Then quickly and seamlessly deploy them directly into your SaaS application.
Data Tools
- Add custom data from customer experience invitations to data tools as new rows
Data Tools
- Add custom data from customer experience invitations to data tools as new rows
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Related Resources
What is data transformation?
Read ArticleWhat is Hybrid Data Integration (HIP)?
Read ArticleReady to start your integration journey?
Book a demo to see Cyclr in action and start creating integration solutions for your customers
