Low-code orchestration
Connect, compose and ship AI features faster.
Verint Engagement Data Management Integrations
With the Engagement Data Management (EDM) Open APIs, you can manage unstructured and distributed interaction data in a unified data hub to create a normalized view of all interaction data for your organization.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Provide automations with our Verint Engagement Data Management connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code embedded integration builder to integrate your application with Verint , so you can provide in-app Verint integrations.
PRODUCT USE CASES
Top Use Cases for Verint Engagement Data Management Integrations
Cyclr is a powerful white-labelled integration platform that allows your teams to use low code tools to build data responsive integrations for your customers. Then quickly and seamlessly deploy them directly into your SaaS application.
Data Tools
- Add custom data from customer experience invitations to data tools as new rows
ORCHESTRATION
How Verint Engagement Data Management works with Cyclr
Cyclr sits between your SaaS product and Verint Engagement Data Management to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Verint Engagement Data Management
Verint Engagement Data Management processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Verint Engagement Data Management methods you can orchestrate through Cyclr.
Case Management8
Create Case
ActionCreate a new case.
Get Case Privacy Status
ActionGet the privacy status of a case.
Lock Case
ActionChanges a standard case to a legal hold case.
Move Interactions
ActionMove Interactions from one case to another.
Delete Case
ActionDelete a case.
Get Case
ActionGet Visible Case by ID.
Add Interactions
ActionAdd interactions to a case.
List Cases
ActionRetrieve a list of visible cases.
Data Sources2
List Data Sources
ActionList all data sources.
List Employee Workspaces
ActionList all employee workspaces by data source ID.
Data Management1
Ingest Text
ActionSend text documents from an external source system into Engagement Data Management.
Queries2
Search Data
ActionInvokes a unified interaction session query with a simplified query definition.
List New Search Data
ActionInvokes a unified interaction session query with a simplified query definition. Lists all new data created since the last successful run.
Interaction Data2
Update Interaction
ActionUpdates the metadata for an interaction by its Transaction ID.
Get Interaction Data Status
ActionVerifies that the Interaction Data Update API is available to accept requests.
Interaction Capture Control3
Get Agent Interface
ActionUse this interface to model an agent logging into and out of user devices and change the agent status in real time.
Get Contact Interface
ActionUse this interface to tag data and control the on-going recording stream of a call interaction.
Get Session Interface
ActionUse this interface to control the capture of a call interaction from a non-native Computer Telephone Interface (CTI) integration, such as desktop calls and outbound, predictive dialers.
Employee Management25
List Organizations
ActionList all organizations.
List Custom Fields - Employee
ActionList custom fields for a particular employee.
List Employees
ActionList all employees.
Get Employee Access Rights
ActionGet a list of access rights assigned to the specified employee.
Unassign Employee Skill
ActionUnassign a skill from a specific employee.
List Employee Assigned Skills
ActionList the skills assigned of a specific employee.
List Skills
ActionList all skills from an organization.
Assign Employee Skill
ActionAssign a skill to a specific employee.
Update User Preferences
ActionUpdate preferences for the specified employee.
List User Preferences
ActionList all preferences for the specified employee.
List Roles
ActionList all roles for the current user based on their assigned Organization scope.
List Custom Fields - Organization
ActionList custom fields for a specific organization.
Get Employee Job Title
ActionRequest the job title of a specific employee.
Assign Organization Employees
ActionAssign employees to a specific organization.
Get Organization
ActionGet an organization by ID.
List Groups
ActionList all groups.
Upsert Employee Time Off Balances
ActionUpsert the Time Off Balances for the specified employee.
List Employee Default Time Off Hours
ActionList default time off hours (per day and week) for the specified employee.
Update Employee
ActionUpdate an employee.
Delete Employee
ActionDelete an employee.
Create Employee
ActionCreate an employee.
Get Employee by Username
ActionReturns the employee with the specified username
Upsert Employee Default Time Off Hours
ActionUpsert default time off hours (per day and week) for the specified employee.
List Employee Time Off Balances
ActionList the Time Off Balances for the specified employee.
Get Employee
ActionGet an employee by ID.
TECHNICAL DETAILS
Verint Engagement Data Management integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Verint Engagement Data Management integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.
KEEP EXPLORING