--- title: "Verint Engagement Data Management Connector | Low-Code Verint Engagement Data Management Integration | Cyclr" description: "Provide your SaaS's users with in-app Verint Engagement Data Management integrations with Cyclr's low-code embedded iPaaS solution." url: "https://cyclr.com/integrate/verint" canonical: "https://cyclr.com/integrate/verint" --- # Verint Engagement Data Management Integrations #### Build & publish in-app integrations with our Verint Engagement Data Management connector [Connectors](https://cyclr.com/connectors) » [Data Tools](https://cyclr.com/connectors/category/data-tools) » **Verint Engagement Data Management** ### What is Verint Engagement Data Management? With the Engagement Data Management (EDM) Open APIs, you can manage unstructured and distributed interaction data in a unified data hub to create a normalized view of all interaction data for your organization. ### Provide automations with our Verint Engagement Data Management connector Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code embedded integration builder to integrate your application with Verint , so you can provide in-app Verint integrations. ### Why integrate with Verint Engagement Data Management Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s [white label integration platform](https://cyclr.com) enables you to create integrations between your application and Verint, as well as 100s of other apps, using low code tools. ![Verint Engagement Data Management connector icon](https://cyclr.com/wp-content/uploads/2024/12/ext.jpg) [Explore More Customer Experience Connectors](https://cyclr.com/connectors/category/customer-experience) ### Available Methods and Endpoints #### Case Management *↓* **Create Case** Create a new case. Action **Get Case Privacy Status** Get the privacy status of a case. Action **Lock Case** Changes a standard case to a legal hold case. Action **Move Interactions** Move Interactions from one case to another. Action **Delete Case** Delete a case. Action **Get Case** Get Visible Case by ID. Action **Add Interactions** Add interactions to a case. Action **List Cases** Retrieve a list of visible cases. Action #### Data Sources *↓* **List Data Sources** List all data sources. Action **List Employee Workspaces** List all employee workspaces by data source ID. Action #### Data Management *↓* **Ingest Text** Send text documents from an external source system into Engagement Data Management. Action #### Queries *↓* **Search Data** Invokes a unified interaction session query with a simplified query definition. Action **List New Search Data** Invokes a unified interaction session query with a simplified query definition. Lists all new data created since the last successful run. Action #### Interaction Data *↓* **Update Interaction** Updates the metadata for an interaction by its Transaction ID. Action **Get Interaction Data Status** Verifies that the Interaction Data Update API is available to accept requests. Action #### Interaction Capture Control *↓* **Get Agent Interface** Use this interface to model an agent logging into and out of user devices and change the agent status in real time. Action **Get Contact Interface** Use this interface to tag data and control the on-going recording stream of a call interaction. Action **Get Session Interface** Use this interface to control the capture of a call interaction from a non-native Computer Telephone Interface (CTI) integration, such as desktop calls and outbound, predictive dialers. Action #### Employee Management *↓* **List Organizations** List all organizations. Action **List Custom Fields - Employee** List custom fields for a particular employee. Action **List Employees** List all employees. Action **Get Employee Access Rights** Get a list of access rights assigned to the specified employee. Action **Unassign Employee Skill** Unassign a skill from a specific employee. Action **List Employee Assigned Skills** List the skills assigned of a specific employee. Action **List Skills** List all skills from an organization. Action **Assign Employee Skill** Assign a skill to a specific employee. Action **Update User Preferences** Update preferences for the specified employee. Action **List User Preferences** List all preferences for the specified employee. Action **List Roles** List all roles for the current user based on their assigned Organization scope. Action **List Custom Fields - Organization** List custom fields for a specific organization. Action **Get Employee Job Title** Request the job title of a specific employee. Action **Assign Organization Employees** Assign employees to a specific organization. Action **Get Organization** Get an organization by ID. Action **List Groups** List all groups. Action **Upsert Employee Time Off Balances** Upsert the Time Off Balances for the specified employee. Action **List Employee Default Time Off Hours** List default time off hours (per day and week) for the specified employee. Action **Update Employee** Update an employee. Action **Delete Employee** Delete an employee. Action **Create Employee** Create an employee. Action **Get Employee by Username** Returns the employee with the specified username Action **Upsert Employee Default Time Off Hours** Upsert default time off hours (per day and week) for the specified employee. Action **List Employee Time Off Balances** List the Time Off Balances for the specified employee. Action **Get Employee** Get an employee by ID. Action #### Do you want to access something that's not currently listed? Just let us know and we can add it to the connector for you! [Request Methods](https://cyclr.com/get-started) ### Related Connectors [!\[TOPdesk Connector\](https://cyclr.com/wp-content/uploads/2025/06/ext-13.jpg)](https://cyclr.com/integrate/topdesk) [TOPdesk](https://cyclr.com/integrate/topdesk) [!\[LianaAutomation Connector\](https://cyclr.com/wp-content/uploads/2026/05/ext.png)](https://cyclr.com/integrate/lianaautomation) [LianaAutomation](https://cyclr.com/integrate/lianaautomation) [!\[Toofr Connector\](https://cyclr.com/wp-content/uploads/2022/03/ext-620.png)](https://cyclr.com/integrate/toofr) [Toofr](https://cyclr.com/integrate/toofr) [!\[MySQL Connector\](https://cyclr.com/wp-content/uploads/2022/03/ext-556.png)](https://cyclr.com/integrate/mysql) [MySQL](https://cyclr.com/integrate/mysql) ### Top Use Cases for Verint Engagement Data Management Integrations Cyclr is a powerful [white-labelled integration platform](https://cyclr.com) that allows your teams to use low code tools to build data responsive integrations for your customers. Then quickly and seamlessly deploy them directly into your SaaS application. #### Data Tools - Add custom data from customer experience invitations to data tools as new rows ### Some of the many benefits of using Cyclr as your integration solution ![Native](https://cyclr.com/wp-content/uploads/2021/12/Benefits-Native.png) #### Native Transform your API from backend to frontend, from [developer focused](https://cyclr.com/use-cases/saas-developers) to business user focused. Deliver [integrations natively from within your own application](https://cyclr.com/benefits) and add value to your end-users. ![Build Quickly](https://cyclr.com/wp-content/uploads/2021/12/Benefit-Build-Quickly.png) #### Build Quickly Add connectivity in days, not months. So you can add transformative technology to your system in no time at all. Be responsive to the needs of your clients and your sales team. ![No code integrations](https://cyclr.com/wp-content/uploads/2021/12/Benefit-No-Code-Integrations.png) #### No code integrations Use our drag and drop integration builder to create integrations, then click to publish them to your app. Your users can then search and deploy these integrations in a couple of clicks. ### Related Resources [Verint Engagement Data Management Connector Documentation](https://community.cyclr.com/connector-guides/verint/verint-engagement-data-management-setup) [What is data transformation?](https://cyclr.com/blog/what-is-data-transformation) [What is Hybrid Data Integration (HIP)?](https://cyclr.com/blog/what-is-hybrid-data-integration-hip) ## Let Cyclr handle the integrations. You focus on building the product your customers love. 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