Low-code orchestration
Connect, compose and ship AI features faster.
Amazon Connect Integrations
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Amazon Connect connector
Cyclr provides you with the ability to increase and grow your integration capabilities with Amazon Connect without using valuable developer resources. Empowering your citizen developers to build and deploy integrations for your users within your SaaS application.
PRODUCT USE CASES
Top Use Cases for Amazon Connect Integrations
Cyclr is a reliable integration solution designed to help you build cost efficient, scalable integrations that align with your long term business vision. Publish your Amazon Connect integrations quickly and efficiently with Cyclr’s low code tools, and provide scalable integration solutions to your customers.
Customer Experience
- Centralise your customer experience from all tools into a single source of truth.
ORCHESTRATION
How Amazon Connect works with Cyclr
Cyclr sits between your SaaS product and Amazon Connect to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Amazon Connect
Amazon Connect processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Amazon Connect methods you can orchestrate through Cyclr.
Metric Data3
List Current Metric Data
ActionGets the real-time metric data from the specified Amazon Connect instance.
List Current User Data
ActionGets the real-time active user data from the specified Amazon Connect instance.
List Metric Data - V2
ActionGets metric data from the specified Amazon Connect instance.
Contacts2
Start Outbound Voice Contact
ActionPlace an outbound call to a contact and then initiate the flow.
Start Task Contact
ActionInitiates a flow to start a new task.
Tasks5
Get Task Template
ActionGets details about a specific task template in the specified Amazon Connect instance.
List Task Templates
ActionLists task templates for the specified Amazon Connect instance.
List Updated Task Templates
ActionLists task templates for the specified Amazon Connect instance updated since last run.
List New Task Templates
ActionLists task templates for the specified Amazon Connect instance created since last run.
List New and Updated Task Templates
ActionLists task templates for the specified Amazon Connect instance created or updated since last run.
Queues2
List Queues
ActionProvides information about the queues for the specified Amazon Connect instance.
Get Queue
ActionDescribes the specified queue.
Instances1
List Instances
ActionReturn a list of instances which are in active state, creation-in-progress state, and failed state.
TECHNICAL DETAILS
Amazon Connect integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Amazon Connect integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.
KEEP EXPLORING