Transform your API from backend to frontend, from developer focused to business user focused.
Deliver integrations natively from within your own application and add value to your end-users.
Amazon Connect Integrations
Build & publish in-app integrations with our Amazon Connect connector
What is Amazon Connect?
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Create automations with our Amazon Connect connector
Cyclr provides you with the ability to increase and grow your integration capabilities with Amazon Connect without using valuable developer resources. Empowering your citizen developers to build and deploy integrations for your users within your SaaS application.
Why integrate with Amazon Connect
Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Amazon Connect, as well as 100s of other apps, using low code tools.
Available Methods and Endpoints
Metric Data ↓
List Current Metric Data
Gets the real-time metric data from the specified Amazon Connect instance.
Action
List Current User Data
Gets the real-time active user data from the specified Amazon Connect instance.
Action
List Metric Data - V2
Gets metric data from the specified Amazon Connect instance.
Action
Contacts ↓
Start Outbound Voice Contact
Place an outbound call to a contact and then initiate the flow.
Action
Start Task Contact
Initiates a flow to start a new task.
Action
Tasks ↓
Get Task Template
Gets details about a specific task template in the specified Amazon Connect instance.
Action
List Task Templates
Lists task templates for the specified Amazon Connect instance.
Action
List Updated Task Templates
Lists task templates for the specified Amazon Connect instance updated since last run.
Action
List New Task Templates
Lists task templates for the specified Amazon Connect instance created since last run.
Action
List New and Updated Task Templates
Lists task templates for the specified Amazon Connect instance created or updated since last run.
Action
Queues ↓
List Queues
Provides information about the queues for the specified Amazon Connect instance.
Action
Get Queue
Describes the specified queue.
Action
Instances ↓
List Instances
Return a list of instances which are in active state, creation-in-progress state, and failed state.
Action
Do you want to access something that's not currently listed?
Just let us know and we can add it to the connector for you!
Related Connectors
Top Use Cases for Amazon Connect Integrations
Cyclr is a reliable integration solution designed to help you build cost efficient, scalable integrations that align with your long term business vision. Publish your Amazon Connect integrations quickly and efficiently with Cyclr’s low code tools, and provide scalable integration solutions to your customers.
Customer Experience
- Centralise your customer experience from all tools into a single source of truth.
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Related Resources
Amazon Connect Connector Documentation
Read ArticleWhat is iPaaS?
Read ArticleSyncing your support integrations for enhanced customer experience
Read ArticleReady to start your integration journey?
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