Transform your API from backend to frontend, from developer focused to business user focused.
Deliver integrations natively from within your own application and add value to your end-users.
Amazon Connect Integrations
Build & publish in-app integrations with our Amazon Connect connector
Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
Book a demo to learn more about integrating with Amazon ConnectCreate automations with our Amazon Connect connector
Cyclr provides you with the ability to increase and grow your integration capabilities with Amazon Connect without using valuable developer resources. Empowering your citizen developers to build and deploy integrations for your users within your SaaS application.
Why integrate with Amazon Connect
Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Amazon Connect, as well as 100s of other apps, using low code tools.
Available Methods and Endpoints
Metric Data ↓
List Current Metric Data
Action
Gets the real-time metric data from the specified Amazon Connect instance.
List Current User Data
Action
Gets the real-time active user data from the specified Amazon Connect instance.
List Metric Data - V2
Action
Gets metric data from the specified Amazon Connect instance.
Contacts ↓
Start Outbound Voice Contact
Action
Place an outbound call to a contact and then initiate the flow.
Start Task Contact
Action
Initiates a flow to start a new task.
Tasks ↓
Get Task Template
Action
Gets details about a specific task template in the specified Amazon Connect instance.
List Task Templates
Action
Lists task templates for the specified Amazon Connect instance.
List Updated Task Templates
Action
Lists task templates for the specified Amazon Connect instance updated since last run.
List New Task Templates
Action
Lists task templates for the specified Amazon Connect instance created since last run.
List New and Updated Task Templates
Action
Lists task templates for the specified Amazon Connect instance created or updated since last run.
Queues ↓
List Queues
Action
Provides information about the queues for the specified Amazon Connect instance.
Get Queue
Action
Describes the specified queue.
Instances ↓
List Instances
Action
Return a list of instances which are in active state, creation-in-progress state, and failed state.
Do you want to access something that's not currently listed? Just let us know and we can add it to the connector for you!
Related Connectors
Top Use Cases for Amazon Connect Integrations
Cyclr is a reliable integration solution designed to help you build cost efficient, scalable integrations that align with your long term business vision. Publish your Amazon Connect integrations quickly and efficiently with Cyclr’s low code tools, and provide scalable integration solutions to your customers.
Customer Experience
- Centralise your customer experience from all tools into a single source of truth.
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Ready to start your integration journey?
Book a demo to see Cyclr in action and start creating integration solutions for your customers
