Low-code orchestration
Connect, compose and ship AI features faster.
ServiceDesk Plus Integrations
Unified service management platform for the digital enterprise.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our ServiceDesk Plus connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with ServiceDesk Plus, so you can provide in-app ServiceDesk Plus integrations for your end users.
PRODUCT USE CASES
Top Use Cases for ServiceDesk Plus Integrations
Quickly create integrations between your SaaS application and ServiceDesk Plus with Cyclr's low code integration builder. Publish your ServiceDesk Plus integration into your application using Cyclr's white label embedded integration marketplace.
Support
- Keep your support desk organised with automated actions for tagged tickets.
- Automatically notify other business systems when a ticket has been created.
ORCHESTRATION
How ServiceDesk Plus works with Cyclr
Cyclr sits between your SaaS product and ServiceDesk Plus to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
ServiceDesk Plus
ServiceDesk Plus processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore ServiceDesk Plus methods you can orchestrate through Cyclr.
Requests11
Assign Request
ActionAssign a request to a technician.
Get Request Summary
ActionGet the summary of a request by ID.
List New Requests
ActionGet a list of all requests created since the last successful run.
Update Request
ActionUpdate details of a request by ID. User defined fields must be manually mapped.
List Updated Requests
ActionGet a list of all requests created since the last successful run.
Close Request
ActionClose a request by ID.
Create Request
ActionCreate a new request. User defined fields must be manually mapped.
Get Request
ActionGet details of a request by ID.
List Requests
ActionGet a list of all requests.
Get Resolution
ActionGet details of the resolution of a request by ID.
Upsert Resolution
ActionCreate / update the resolution of a request by ID.
Users1
Get User
ActionGet details of a user by ID.
TECHNICAL DETAILS
ServiceDesk Plus integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing ServiceDesk Plus integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.
KEEP EXPLORING