Integrate Zendesk
Connect Zendesk to many other apps without code.
Book a 30-minute demo to learn how.
Integrate the apps you run to share data and trigger actions.
Create branching workflows, blending many apps into a seamless process.
Trigger actions on dates, take the right action at the right time.
View reports and ensure your workflows run smoothly.
Keep your team in the loop by adding a task in your Capsule CRM when a new support ticket is created in Zendesk.
This cycle looks for Insightly opportunities that have been assigned a state with "Support" in it. Once found, it then checks Zendesk for tickets with the Insightly Opportunity ID in the title, creating a new ticket if it is not found.
This cycle collects support enquiries posted from your website via Gravity Forms, adding them as a new contact in Pipedrive (if not already listed) and creates a new Zendesk ticket. An activity is also created in Pipedrive to note the users account.
Full list of all Zendesk API methods that we provide.
| Feature | Description | Type |
|---|---|---|
| Create Satisfaction Rating | Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened. | action |
| Get Ticket Rating | Gets the satisfaction rating for a specific ticket. | get |
| List Satisfaction Ratings | Get all received satisfaction ratings for an account. | get |
| Feature | Description | Type |
|---|---|---|
| Create Multiple Tickets | Bulk import tickets into Zendesk. | action |
| Create Ticket | Create a Zendesk ticket. | action |
| Delete Ticket | Deletes a Zendesk ticket. | action |
| Get Closed Tickets | Search for tickets that are closed. | get |
| Get New Tickets | Search for tickets that are new. | get |
| Get On Hold Tickets | Search for tickets that are on hold. | get |
| Get Open Tickets | Search for tickets that are open. | get |
| Get Pending Tickets | Search for tickets that are pending. | get |
| Get Solved Tickets | Search for tickets that have been solved. | get |
| Get Ticket | Search for tickets by ticket ID. | get |
| Get Tickets by Email | Search for tickets submitted by a specified email address. | get |
| Import Ticket | Import a ticket into Zendesk. | action |
| Update Ticket | Updates a Zendesk ticket. | action |
