Integrate Zendesk

Provide your users with in-app integration with Zendesk

Zendesk connector

Zendesk

Zendesk makes it easy to support customers when they need your help.

Zendesk Connector Methods

Tickets

Feature Description Type
Create Multiple Tickets Bulk import tickets into Zendesk. Action
List Pending Tickets Search for tickets that are pending. Action
Search Tickets Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets. Action
List Solved Tickets Search for tickets that have been solved. Action
List Tickets Get a List of All Tickets. Action
List Open Tickets Search for tickets that are open. Action
Get Ticket Search for tickets by ticket ID. Action
Create Ticket Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk. Action
Delete Ticket Deletes a Zendesk ticket. Action
Import Ticket Import a ticket into Zendesk. Action
List New Tickets Search for tickets that are new. Action
Search Tickets by Email Search for tickets submitted by a specified email address. Action
List On Hold Tickets Search for tickets that are on hold. Action
List Closed Tickets Search for tickets that are closed. Action
Update Ticket Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk. Action

Users

Feature Description Type
Upsert User Create or Update a User. Action
Get User Get a User by ID. Action
List Users Get a List of All Users. Action

Ticket Fields

Feature Description Type
List Ticket Fields Get a List of All Ticket Fields. Action
Get Ticket Field Get a Ticket Field by ID. Action
Create Ticket Field Create a Zendesk ticket field. Action
List Ticket Field Options Get Zendesk ticket field options. Action
Create Ticket Field Options Create Zendesk ticket field options. Action

Satisfaction Ratings

Feature Description Type
List Satisfaction Ratings Get all received satisfaction ratings for an account. Action
Create Satisfaction Rating Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened. Action
Get Ticket Rating Gets the satisfaction rating for a specific ticket. Action

Apps

Feature Description Type
List Requirements Lists all app requirements for an installation. Action
List Owned Apps List all apps owned by the current account. Action
Get Requirements Install Status Returns the status of the requirements installation. Action
Get App Installation Retrieves information about the specified app installation. Action
List App Installations List all apps installed in the account. Action
Update App Adds a build of an existing app to the job queue. Action
Create App Adds a build of a new app to the job queue. Action
Send Notification to App Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app. Action
Update App Installation Updates the specified installation. Action
Delete App Delete the specified app and remove it from the My Apps page in Zendesk Support. Action
Get App Information Retrieves information about the specified app accessible to the current user and account. Action
Install App Install an app in the account. Action
Delete App Installation Removes an installed app. Action
Upload App Package Uploads a new app package to Zendesk Support. Action

Webhooks

Feature Description Type
Ticket Closed or Solved Triggered when a ticket is closed or solved by a user. Webhook
Ticket Created Triggered when a ticket is created. Webhook
Delete Target And Trigger delete a target and trigger for webhooks. Action
Ticket Updated Triggered when a ticket is updated. Webhook

Sessions

Feature Description Type
List Sessions Get a list of all the accounts sessions. Action
Delete Sessions Delete the authenticated session. Action
Delete Session Delete a specific session for a user. Action
Show Session Show a specific session for a user. Action
Get Current Session Show the currently authenticated session. Action
Bulk Delete Sessions Delete all the sessions for a user. Action
Renew Current Session Renew the currently authenticated session. Action

Groups

Feature Description Type
Delete Group Delete a group. Action
Update Group Update an existing group. Action
Get Groups Count Get the number of groups. Action
Get Group Get a group by its group ID. Action
Create Group Create a new group. Action
List Groups Get a list of all groups. Action
List Assignable Groups Get a list of all groups that can have members assigned. Action

Ticket Comments

Feature Description Type
List Ticket Comments Get a List of Comments for the Specified Ticket. Action

Audit Logs

Feature Description Type
List Audit Logs Get a list of all audit logs. Action
Export Audit Logs Export the audit logs. Action
Get Audit Log Get a single audit log by it's ID. Action

Organizations

Feature Description Type
List Organizations Get a List of All Organizations. Action
Search Organizations Search for an organization. Action
Get Organization Get an Organization by ID. Action
Upsert Organization Create or Update an Organization. Action

Jobs

Feature Description Type
Get Job Status Get Job. Action
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