Integrate Zendesk

Provide your users with in-app integration with Zendesk

Zendesk connector

Zendesk

Zendesk makes it easy to support customers when they need your help.

Zendesk Connector Methods

Tickets

Feature Description Type
Update Ticket Updates a Zendesk ticket. Action
Delete Ticket Deletes a Zendesk ticket. Action
Search Tickets by Email Search for tickets submitted by a specified email address. Action
Get Ticket Search for tickets by ticket ID. Action
List Tickets Get a List of All Tickets. Action
Search Tickets Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets. Action
Create Ticket Create a Zendesk ticket. Action
List New Tickets Search for tickets that are new. Action
List Open Tickets Search for tickets that are open. Action
List Pending Tickets Search for tickets that are pending. Action
List On Hold Tickets Search for tickets that are on hold. Action
List Solved Tickets Search for tickets that have been solved. Action
List Closed Tickets Search for tickets that are closed. Action
Import Ticket Import a ticket into Zendesk. Action
Create Multiple Tickets Bulk import tickets into Zendesk. Action

Satisfaction Ratings

Feature Description Type
Get Ticket Rating Gets the satisfaction rating for a specific ticket. Action
Create Satisfaction Rating Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened. Action
List Satisfaction Ratings Get all received satisfaction ratings for an account. Action

Users

Feature Description Type
Get User Get a User by ID. Action
List Users Get a List of All Users. Action
Upsert User Create or Update a User. Action

Ticket Comments

Feature Description Type
List Ticket Comments Get a List of Comments for the Specified Ticket. Action

Organizations

Feature Description Type
Get Organization Get an Organization by ID. Action
Search Organizations Search for an organization. Action
List Organizations Get a List of All Organizations. Action
Upsert Organization Create or Update an Organization. Action

Ticket Fields

Feature Description Type
Get Ticket Field Get a Ticket Field by ID. Action
Create Ticket Field Options Create Zendesk ticket field options. Action
List Ticket Field Options Get Zendesk ticket field options. Action
List Ticket Fields Get a List of All Ticket Fields. Action
Create Ticket Field Create a Zendesk ticket field. Action

Webhooks

Feature Description Type
Delete Target And Trigger delete a target and trigger for webhooks. Action
Ticket Closed or Solved Triggered when a ticket is closed or solved by a user. Webhook
Ticket Created Triggered when a ticket is created. Webhook
Ticket Updated Triggered when a ticket is updated. Webhook

Jobs

Feature Description Type
Get Job Status Get Job. Action
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