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Zendesk Integrations
Build & publish in-app integrations with our Zendesk connector
What is Zendesk?
Zendesk makes it easy to support customers when they need your help.
Create automations with our Zendesk connector
Enhance your in-house integration capabilities with low code tools and encourage your commercial teams to build scalable integrations with Zendesk.
Why integrate with Zendesk
Integrate with Zendesk using Cyclr and provide your commercial teams with the low code tools to build scalable integrations for your customers. Integrations to help your end-users meet their customer needs, and give the best customer support and experience they can. Connect your SaaS to Zendesk to help keep your end-users businesses in sync with their customer support.
Available Methods and Endpoints
Ticket Fields ↓
Get Ticket Field
Get a Ticket Field by ID.
Action
Create Ticket Field
Create a Zendesk ticket field.
Action
List Ticket Fields
Get a List of All Ticket Fields.
Action
List Ticket Field Options
Get Zendesk ticket field options.
Action
Create Ticket Field Options
Create Zendesk ticket field options.
Action
Search ↓
Search Objects
Returns a List of all Objects of a specified Type. Used for queries which return over 1000 results.
Action
List Updated Objects
Returns a List of all Objects of a specified Type created or updated since last run. Used for queries which return over 1000 results.
Action
List New Objects
Returns a List of all Objects of a specified Type created since last run. Used for queries which return over 1000 results.
Action
Ticket Comments ↓
List Ticket Comments
Get a List of Comments for the Specified Ticket.
Action
Organizations ↓
Upsert Organization
Create or Update an Organization.
Action
List Organizations
Get a List of All Organizations.
Action
Get Organization
Get an Organization by ID.
Action
Search Organizations
Search for an organization.
Action
Satisfaction Ratings ↓
List New Satisfaction Ratings
Get all received satisfaction ratings for an account since last run.
Action
List Satisfaction Ratings
Get all received satisfaction ratings for an account.
Action
Get Ticket Rating
Gets the satisfaction rating for a specific ticket.
Action
Create Satisfaction Rating
Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.
Action
Tickets ↓
List Tickets
Get a List of All Tickets.
Action
Show Ticket
Returns a number of ticket properties though not the ticket comments.
Action
List Tickets by Organization
Get a List of All Tickets by organization.
Action
Get Ticket Count
Get the number of tickets matching a query.
Action
Search Tickets
Search for tickets using your own criteria.
Action
List Updated Tickets
Search for tickets that have been updated since last successful run date.
Action
Create Ticket
Creates a Zendesk ticket.
Action
Update Ticket
Updates a Zendesk ticket.
Action
Delete Ticket
Deletes a Zendesk ticket.
Action
Batch Updates Tickets
To make different changes to multiple tickets.
Action
List New Tickets
Search for tickets that are new.
Action
List Pending Tickets
Search for tickets that are pending.
Action
List On Hold Tickets
Search for tickets that are on hold.
Action
List Solved Tickets
Search for tickets that have been solved.
Action
List Closed Tickets
Search for tickets that are closed.
Action
Search Tickets by Email
Search for tickets submitted by a specified email address.
Action
Search Ticket By ID
Search for tickets by ticket ID.
Action
Import Ticket
Import a ticket into Zendesk.
Action
Create Multiple Tickets
Bulk import tickets into Zendesk.
Action
Get Ticket
Get a ticket.
Action
List Open Tickets
Search for tickets that are open.
Action
Bulk Updates Tickets
To make the same change to multiple tickets.
Action
Remove Ticket Tags
Remove one or multiple tags to the specified ticket.
Action
Add Ticket Tags
Add one or multiple tags to the specified ticket.
Action
Jobs ↓
Get Job Status
Get Job.
Action
Audit Logs ↓
List Audit Logs
Get a list of all audit logs.
Action
Get Audit Log
Get a single audit log by it's ID.
Action
Export Audit Logs
Export the audit logs.
Action
Groups ↓
List Assignable Groups
Get a list of all groups that can have members assigned.
Action
Update Group
Update an existing group.
Action
Create Group
Create a new group.
Action
Get Group
Get a group by its group ID.
Action
Delete Group
Delete a group.
Action
Get Groups Count
Get the number of groups.
Action
List Groups
Get a list of all groups.
Action
Users ↓
List Updated Users
Get a List of All Users updated since last run date.
Action
List Users
Get a List of All Users.
Action
Search Users
Search all users.
Action
Get User
Get a User by ID.
Action
List New Users
Get a List of All Users created since last run date.
Action
List New Users (Incrementally)
Get a List of All Users created since last run date.
Action
List Updated Users (Incrementally)
Get a List of All Users updated since last run date.
Action
Upsert User
Create or Update a User.
Action
List User Fields
Returns a list of custom user fields.
Action
Create User Field
Create a custom user field.
Action
Delete User Field
Delete a user field.
Action
Remove User Tags
Remove one or multiple tags to the specified user.
Action
Add User Tags
Add one or multiple tags to the specified user.
Action
List New User Identities
Returns a list of identities for the given user created since the last cycle.
Action
Create User Identity
Adds an identity to a user's profile. An agent can add an identity to any user profile.
Action
Update User Identity
Update the value property or verified flag of an identity.
Action
List Updated User Identities
Returns a list of identities for the given user.
Action
List User Identities
Returns a list of identities for the given user.
Action
Attachments ↓
Upload Files
Uploads a file that can be attached to a ticket comment.
Action
Get Attachment Details
Get a attachment details.
Action
Articles ↓
List Articles by Section
List all articles for the specified section.
Action
List Articles by Category
List all articles for the specified category.
Action
List Articles
List all articles.
Action
Sessions ↓
Delete Sessions
Delete the authenticated session.
Action
Show Session
Show a specific session for a user.
Action
List Sessions
Get a list of all the accounts sessions.
Action
Delete Session
Delete a specific session for a user.
Action
Renew Current Session
Renew the currently authenticated session.
Action
Get Current Session
Show the currently authenticated session.
Action
Bulk Delete Sessions
Delete all the sessions for a user.
Action
Apps ↓
Get Requirements Install Status
Returns the status of the requirements installation.
Action
Update App
Adds a build of an existing app to the job queue.
Action
Get App Installation
Retrieves information about the specified app installation.
Action
Delete App Installation
Removes an installed app.
Action
List Requirements
Lists all app requirements for an installation.
Action
List App Installations
List all apps installed in the account.
Action
Install App
Install an app in the account.
Action
Create App
Adds a build of a new app to the job queue.
Action
Send Notification to App
Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.
Action
Delete App
Delete the specified app and remove it from the My Apps page in Zendesk Support.
Action
Upload App Package
Uploads a new app package to Zendesk Support.
Action
Update App Installation
Updates the specified installation.
Action
Get App Information
Retrieves information about the specified app accessible to the current user and account.
Action
List Owned Apps
List all apps owned by the current account.
Action
Webhooks ↓
List Triggers
Get a list of all triggers.
Action
Delete Webhook - Manual
Delete a webhook.
Action
List Webhooks
Get a list of all webhooks.
Action
Delete Webhook And Trigger - Manual
Delete a webhook and trigger.
Action
Ticket Closed
Triggered when a ticket is closed by a user.
Webhook
Create User Event Webhook
Triggered when the specified event types occur.
Webhook
User Updated
Triggered when user details are updated.
Webhook
User Created
Triggered when an user is created.
Webhook
Ticket Updated
Triggered when a ticket is updated.
Webhook
Ticket Assigned to Group
Triggered when a ticket is assigned to a specific group.
Webhook
Ticket Created or Updated
Triggered when a ticket is created or updated.
Webhook
Ticket Assigned to User(s)
Triggered when a ticket is assigned to specific user(s).
Webhook
Ticket Created
Triggered when a ticket is created.
Webhook
Ticket Closed or Solved
Triggered when a ticket is closed or solved by a user.
Webhook
Ticket Solved
Triggered when a ticket is solved by a user.
Webhook
Ticket Messaging Session Ended Reason
Triggered when a ticket messaging session is ended.
Webhook
Do you want to access something that's not currently listed?
Just let us know and we can add it to the connector for you!
Top Use Cases for Zendesk Integrations
Design, build and test reusable integrations for your users in minutes with Cyclr’s automation workflow builder. No code is required for these integration builds, and easy deployment options are available for publishing your templates directly in your SaaS, and in your apps UI.
CRMs
- Add notes to CRM company/deal records from unresolved/resolved support tickets
- Create new leads in your CRM from support tickets
- Update support tickets when deals move through your CRM pipeline
- Add note to customer account when a support ticket is logged
- Get customer details when a support ticket from an existing customer is submitted
Chat
- Add new email messages to support as tickets
- Get a chat notification from new support tickets
- Update customer ticket once issue has been fixed and send confirmation chat message
Sales
- Create new support tickets from new sales form entries
- Add new social lead ads as support tickets
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Related Resources
Zendesk Connector Documentation
Read ArticleCRM Integrations you should be using
Read ArticleSyncing your support integrations for enhanced customer experience
Read ArticleReady to start your integration journey?
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