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Zendesk Integrations
Build & publish in-app integrations with our Zendesk connector
Zendesk makes it easy to support customers when they need your help.
Book a demo to learn more about integrating with ZendeskCreate automations with our Zendesk connector
Enhance your in-house integration capabilities with low code tools and encourage your commercial teams to build scalable integrations with Zendesk.
Why integrate with Zendesk
Integrate with Zendesk using Cyclr and provide your commercial teams with the low code tools to build scalable integrations for your customers. Integrations to help your end-users meet their customer needs, and give the best customer support and experience they can. Connect your SaaS to Zendesk to help keep your end-users businesses in sync with their customer support.
Available Methods and Endpoints
Attachments ↓
Upload Files
Action
Uploads a file that can be attached to a ticket comment.
Webhooks ↓
Ticket Assigned to User(s) (trigger)
Webhook
Triggered when a ticket is assigned to specific user(s).
Ticket Updated (trigger)
Webhook
Triggered when a ticket is updated.
List Webhooks
Action
Get a list of all webhooks.
Ticket Assigned to Group (trigger)
Webhook
Triggered when a ticket is assigned to a specific group.
Ticket Closed or Solved (trigger)
Webhook
Triggered when a ticket is closed or solved by a user.
Ticket Created or Updated (trigger)
Webhook
Triggered when a ticket is created or updated.
Delete Webhook And Trigger - Manual
Action
Delete a webhook and trigger
List Triggers
Action
Get a list of all triggers.
Ticket Created (trigger)
Webhook
Triggered when a ticket is created.
Delete Target And Trigger
Action
Delete a target and trigger for webhooks.
Ticket Closed or Solved
Webhook
Triggered when a ticket is closed or solved by a user.
Ticket Created
Webhook
Triggered when a ticket is created.
Ticket Updated
Webhook
Triggered when a ticket is updated.
Apps ↓
List Owned Apps
Action
List all apps owned by the current account.
Update App Installation
Action
Updates the specified installation.
Get App Information
Action
Retrieves information about the specified app accessible to the current user and account.
Create App
Action
Adds a build of a new app to the job queue.
Get Requirements Install Status
Action
Returns the status of the requirements installation.
Upload App Package
Action
Uploads a new app package to Zendesk Support.
Update App
Action
Adds a build of an existing app to the job queue.
Get App Installation
Action
Retrieves information about the specified app installation.
Delete App Installation
Action
Removes an installed app.
List Requirements
Action
Lists all app requirements for an installation.
Delete App
Action
Delete the specified app and remove it from the My Apps page in Zendesk Support.
List App Installations
Action
List all apps installed in the account.
Install App
Action
Install an app in the account.
Send Notification to App
Action
Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.
Audit Logs ↓
List Audit Logs
Action
Get a list of all audit logs.
Export Audit Logs
Action
Export the audit logs.
Get Audit Log
Action
Get a single audit log by it's ID.
Satisfaction Ratings ↓
List Satisfaction Ratings
Action
Get all received satisfaction ratings for an account.
Get Ticket Rating
Action
Gets the satisfaction rating for a specific ticket.
Create Satisfaction Rating
Action
Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.
Jobs ↓
Get Job Status
Action
Get Job.
Organizations ↓
Search Organizations
Action
Search for an organization.
Upsert Organization
Action
Create or Update an Organization.
List Organizations
Action
Get a List of All Organizations.
Get Organization
Action
Get an Organization by ID.
Users ↓
List Users
Action
Get a List of All Users.
Upsert User
Action
Create or Update a User.
Get User
Action
Get a User by ID.
List New User Identities
Action
Returns a list of identities for the given user created since the last cycle.
Create User Identity
Action
Adds an identity to a user's profile. An agent can add an identity to any user profile.
Update User Identity
Action
Update the value property or verified flag of an identity.
List User Identities
Action
Returns a list of identities for the given user.
List Updated User Identities
Action
Returns a list of identities for the given user.
Ticket Comments ↓
List Ticket Comments
Action
Get a List of Comments for the Specified Ticket.
Internal ↓
1List Ticket Fields - Single Get
Action
Get a List of All Ticket Fields.
List "Create/Update Ticket" Fields
Action
Get a List of All Fields used in Create/Update Ticket
Sessions ↓
Bulk Delete Sessions
Action
Delete all the sessions for a user.
Get Current Session
Action
Show the currently authenticated session.
Renew Current Session
Action
Renew the currently authenticated session.
Delete Session
Action
Delete a specific session for a user.
List Sessions
Action
Get a list of all the accounts sessions.
Delete Sessions
Action
Delete the authenticated session.
Show Session
Action
Show a specific session for a user.
Ticket Fields ↓
Create Ticket Field
Action
Create a Zendesk ticket field.
Get Ticket Field
Action
Get a Ticket Field by ID.
List Ticket Fields
Action
Get a List of All Ticket Fields.
Create Ticket Field Options
Action
Create Zendesk ticket field options.
List Ticket Field Options
Action
Get Zendesk ticket field options.
Groups ↓
Create Group
Action
Create a new group.
List Groups
Action
Get a list of all groups.
Get Group
Action
Get a group by its group ID.
Delete Group
Action
Delete a group.
Get Groups Count
Action
Get the number of groups.
Update Group
Action
Update an existing group.
List Assignable Groups
Action
Get a list of all groups that can have members assigned.
Tickets ↓
List Tickets by Organization
Action
Get a List of All Tickets by organization.
List Tickets
Action
Get a List of All Tickets.
Search Tickets
Action
Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets.
Create Ticket
Action
Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
Update Ticket
Action
Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
Delete Ticket
Action
Deletes a Zendesk ticket.
List New Tickets
Action
Search for tickets that are new.
List Open Tickets
Action
Search for tickets that are open.
List Pending Tickets
Action
Search for tickets that are pending.
List On Hold Tickets
Action
Search for tickets that are on hold.
List Solved Tickets
Action
Search for tickets that have been solved.
Search Tickets by Email
Action
Search for tickets submitted by a specified email address.
Search Ticket By ID
Action
Search for tickets by ticket ID.
Import Ticket
Action
Import a ticket into Zendesk.
Create Multiple Tickets
Action
Bulk import tickets into Zendesk.
Get Ticket
Action
Get a ticket.
Bulk Updates Tickets
Action
To make the same change to multiple tickets.
Batch Updates Tickets
Action
To make different changes to multiple tickets.
Show Ticket
Action
Returns a number of ticket properties though not the ticket comments.
List Closed Tickets
Action
Search for tickets that are closed.
Do you want to access something that's not currently listed? Just let us know and we can add it to the connector for you!
Related Connectors
Top Use Cases for Zendesk Integrations
Design, build and test reusable integrations for your users in minutes with Cyclr’s automation workflow builder. No code is required for these integration builds, and easy deployment options are available for publishing your templates directly in your SaaS, and in your apps UI.
CRMs
- Add notes to CRM company/deal records from unresolved/resolved support tickets
- Create new leads in your CRM from support tickets
- Update support tickets when deals move through your CRM pipeline
- Add note to customer account when a support ticket is logged
- Get customer details when a support ticket from an existing customer is submitted
Chat
- Add new email messages to support as tickets
- Get a chat notification from new support tickets
- Update customer ticket once issue has been fixed and send confirmation chat message
Sales
- Create new support tickets from new sales form entries
- Add new social lead ads as support tickets
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Ready to start your integration journey?
Book a demo to see Cyclr in action and start creating integration solutions for your customers
