Integrate Zendesk

Zendesk Connector Methods

Tickets

Feature	Description	Type
Search Ticket By ID dd	Search for tickets by ticket ID.	Action
Search Tickets by Email	Search for tickets submitted by a specified email address.	Action
List Closed Tickets	Search for tickets that are closed.	Action
List Solved Tickets	Search for tickets that have been solved.	Action
List On Hold Tickets	Search for tickets that are on hold.	Action
List Pending Tickets	Search for tickets that are pending.	Action
Delete Ticket	Deletes a Zendesk ticket.	Action
List New Tickets	Search for tickets that are new.	Action
Update Ticket	Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk.	Action
Create Ticket	Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk.	Action
Search Tickets	Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets.	Action
List Open Tickets	Search for tickets that are open.	Action
Import Ticket	Import a ticket into Zendesk.	Action
Show Ticket	Returns a number of ticket properties though not the ticket comments.	Action
Get Ticket	Get a ticket.	Action
Create Multiple Tickets	Bulk import tickets into Zendesk.	Action
List Tickets	Get a List of All Tickets.	Action

Ticket Fields

Feature	Description	Type
List Ticket Fields	Get a List of All Ticket Fields.	Action
Get Ticket Field	Get a Ticket Field by ID.	Action
Create Ticket Field	Create a Zendesk ticket field.	Action
Create Ticket Field Options	Create Zendesk ticket field options.	Action
List Ticket Field Options	Get Zendesk ticket field options.	Action

Attachments

Feature	Description	Type
Upload Files	Uploads a file that can be attached to a ticket comment.	Action

Webhooks

Feature	Description	Type
Ticket Closed or Solved	Triggered when a ticket is closed or solved by a user.	Webhook
Ticket Created	Triggered when a ticket is created.	Webhook
Ticket Updated	Triggered when a ticket is updated.	Webhook
Delete Target And Trigger	delete a target and trigger for webhooks.	Action

Users

Feature	Description	Type
Get User	Get a User by ID.	Action
List Users	Get a List of All Users.	Action
Upsert User	Create or Update a User.	Action

Apps

Feature	Description	Type
Get Requirements Install Status	Returns the status of the requirements installation.	Action
List Owned Apps	List all apps owned by the current account.	Action
Update App Installation	Updates the specified installation.	Action
Get App Information	Retrieves information about the specified app accessible to the current user and account.	Action
Send Notification to App	Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.	Action
Create App	Adds a build of a new app to the job queue.	Action
Install App	Install an app in the account.	Action
List App Installations	List all apps installed in the account.	Action
Delete App	Delete the specified app and remove it from the My Apps page in Zendesk Support.	Action
List Requirements	Lists all app requirements for an installation.	Action
Delete App Installation	Removes an installed app.	Action
Get App Installation	Retrieves information about the specified app installation.	Action
Update App	Adds a build of an existing app to the job queue.	Action
Upload App Package	Uploads a new app package to Zendesk Support.	Action

Sessions

Feature	Description	Type
Show Session	Show a specific session for a user.	Action
Renew Current Session	Renew the currently authenticated session.	Action
Get Current Session	Show the currently authenticated session.	Action
Bulk Delete Sessions	Delete all the sessions for a user.	Action
Delete Sessions	Delete the authenticated session.	Action
Delete Session	Delete a specific session for a user.	Action
List Sessions	Get a list of all the accounts sessions.	Action

Groups

Feature	Description	Type
Create Group	Create a new group.	Action
Update Group	Update an existing group.	Action
List Assignable Groups	Get a list of all groups that can have members assigned.	Action
List Groups	Get a list of all groups.	Action
Get Group	Get a group by its group ID.	Action
Get Groups Count	Get the number of groups.	Action
Delete Group	Delete a group.	Action

Audit Logs

Feature	Description	Type
Get Audit Log	Get a single audit log by it's ID.	Action
Export Audit Logs	Export the audit logs.	Action
List Audit Logs	Get a list of all audit logs.	Action

Ticket Comments

Feature	Description	Type
List Ticket Comments	Get a List of Comments for the Specified Ticket.	Action

Satisfaction Ratings

Feature	Description	Type
Create Satisfaction Rating	Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.	Action
Get Ticket Rating	Gets the satisfaction rating for a specific ticket.	Action
List Satisfaction Ratings	Get all received satisfaction ratings for an account.	Action

Organizations

Feature	Description	Type
Get Organization	Get an Organization by ID.	Action
List Organizations	Get a List of All Organizations.	Action
Upsert Organization	Create or Update an Organization.	Action
Search Organizations	Search for an organization.	Action

Jobs

Feature	Description	Type
Get Job Status	Get Job.	Action

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