Integrate Zendesk

Provide your users with in-app integration with Zendesk

Zendesk

Zendesk makes it easy to support customers when they need your help.

Connector Methods

Tickets

FeatureDescriptionType
Create TicketCreate a Zendesk ticket. Action
Update TicketUpdates a Zendesk ticket. Action
Delete TicketDeletes a Zendesk ticket. Action
Get New TicketsSearch for tickets that are new. Action
Get Open TicketsSearch for tickets that are open. Action
Get Pending TicketsSearch for tickets that are pending. Action
Get On Hold TicketsSearch for tickets that are on hold. Action
Get Solved TicketsSearch for tickets that have been solved. Action
Get Closed TicketsSearch for tickets that are closed. Action
Get Tickets by EmailSearch for tickets submitted by a specified email address. Action
Get TicketSearch for tickets by ticket ID. Action
Import TicketImport a ticket into Zendesk. Action
Create Multiple TicketsBulk import tickets into Zendesk. Action
List TicketsGet a List of All Tickets. Action

Satisfaction Ratings

FeatureDescriptionType
List Satisfaction RatingsGet all received satisfaction ratings for an account. Action
Get Ticket RatingGets the satisfaction rating for a specific ticket. Action
Create Satisfaction RatingCreate the satisfaction rating for a solved ticket, or one that was solved and then re-opened. Action

Users

FeatureDescriptionType
List UsersGet a List of All Users. Action
Get UserGet a User by ID. Action

Webhooks

FeatureDescriptionType
Ticket Closed or SolvedTriggered When a Ticket is Closed or Solved by a User - please see docs for further instructions: https://docs.cyclr.com/zendesk-connector Webhook

Ticket Comments

FeatureDescriptionType
List Ticket CommentsGet a List of Comments for the Specified Ticket. Action

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