Integrate Zendesk
Provide your users with in-app integration with Zendesk
Zendesk
Zendesk makes it easy to support customers when they need your help.
Zendesk Connector Methods
| Feature | Description | Type |
|---|---|---|
| Update Ticket | Updates a Zendesk ticket. | Action |
| Delete Ticket | Deletes a Zendesk ticket. | Action |
| Get Tickets by Email | Search for tickets submitted by a specified email address. | Action |
| Get Ticket | Search for tickets by ticket ID. | Action |
| List Tickets | Get a List of All Tickets. | Action |
| Search Tickets | Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets. | Action |
| Create Ticket | Create a Zendesk ticket. | Action |
| Get New Tickets | Search for tickets that are new. | Action |
| Get Open Tickets | Search for tickets that are open. | Action |
| Get Pending Tickets | Search for tickets that are pending. | Action |
| Get On Hold Tickets | Search for tickets that are on hold. | Action |
| Get Solved Tickets | Search for tickets that have been solved. | Action |
| Get Closed Tickets | Search for tickets that are closed. | Action |
| Import Ticket | Import a ticket into Zendesk. | Action |
| Create Multiple Tickets | Bulk import tickets into Zendesk. | Action |
| Feature | Description | Type |
|---|---|---|
| Get Ticket Rating | Gets the satisfaction rating for a specific ticket. | Action |
| Create Satisfaction Rating | Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened. | Action |
| List Satisfaction Ratings | Get all received satisfaction ratings for an account. | Action |
| Feature | Description | Type |
|---|---|---|
| Get User | Get a User by ID. | Action |
| List Users | Get a List of All Users. | Action |
| Upsert User | Create or Update a User. | Action |
| Feature | Description | Type |
|---|---|---|
| List Ticket Comments | Get a List of Comments for the Specified Ticket. | Action |
| Feature | Description | Type |
|---|---|---|
| Get Organization | Get an Organization by ID. | Action |
| Search Organizations | Search for an organization. | Action |
| List Organizations | Get a List of All Organizations. | Action |
| Upsert Organization | Create or Update an Organization. | Action |
| Feature | Description | Type |
|---|---|---|
| Get Ticket Field | Get a Ticket Field by ID. | Action |
| List Ticket Fields | Get a List of All Ticket Fields. | Action |
| Feature | Description | Type |
|---|---|---|
| Ticket Closed or Solved | Triggered When a Ticket is Closed or Solved by a User - please see docs for further instructions: https://docs.cyclr.com/zendesk-connector | Webhook |
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