Integrate the apps you run to share data and trigger actions.
Create branching workflows, blending many apps into a seamless process.
Trigger actions on dates, take the right action at the right time.
View reports and ensure your workflows run smoothly.
This cycle looks for Insightly opportunities that have been assigned a state with "Support" in it. Once found, it then checks Zendesk for tickets with the Insightly Opportunity ID in the title, creating a new ticket if it is not found.
This cycle collects support enquiries posted from your website via Gravity Forms, adding them as a new contact in Pipedrive (if not already listed) and creates a new Zendesk ticket. An activity is also created in Pipedrive to note the users account.
Full list of all Zendesk API methods that we provide.
|Create Satisfaction Rating||Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.||action|
|Get Ticket Rating||Gets the satisfaction rating for a specific ticket.||get|
|List Satisfaction Ratings||Get all received satisfaction ratings for an account.||get|
|Create Multiple Tickets||Bulk import tickets into Zendesk.||action|
|Create Ticket||Create a Zendesk ticket.||action|
|Delete Ticket||Deletes a Zendesk ticket.||action|
|Get Closed Tickets||Search for tickets that are closed.||get|
|Get New Tickets||Search for tickets that are new.||get|
|Get On Hold Tickets||Search for tickets that are on hold.||get|
|Get Open Tickets||Search for tickets that are open.||get|
|Get Pending Tickets||Search for tickets that are pending.||get|
|Get Solved Tickets||Search for tickets that have been solved.||get|
|Get Ticket||Search for tickets by ticket ID.||get|
|Get Tickets by Email||Search for tickets submitted by a specified email address.||get|
|Import Ticket||Import a ticket into Zendesk.||action|
|Update Ticket||Updates a Zendesk ticket.||action|