Zendesk Integrations

Build & publish in-app integrations with our Zendesk connector

Zendesk connector icon

Zendesk makes it easy to support customers when they need your help.

Book a demo to learn more about integrating with Zendesk

Create automations with our Zendesk connector

Enhance your in-house integration capabilities with low code tools and encourage your commercial teams to build scalable integrations with Zendesk.

Why integrate with Zendesk

Integrate with Zendesk using Cyclr and provide your commercial teams with the low code tools to build scalable integrations for your customers. Integrations to help your end-users meet their customer needs, and give the best customer support and experience they can. Connect your SaaS to Zendesk to help keep your end-users businesses in sync with their customer support.

Available Methods and Endpoints

Search Ticket By ID
Action
Search for tickets by ticket ID.
Search Tickets by Email
Action
Search for tickets submitted by a specified email address.
List Closed Tickets
Action
Search for tickets that are closed.
List Solved Tickets
Action
Search for tickets that have been solved.
List New Tickets
Action
Search for tickets that are new.
List Pending Tickets
Action
Search for tickets that are pending.
List Open Tickets
Action
Search for tickets that are open.
Delete Ticket
Action
Deletes a Zendesk ticket.
Import Ticket
Action
Import a ticket into Zendesk.
List On Hold Tickets
Action
Search for tickets that are on hold.
Create Multiple Tickets
Action
Bulk import tickets into Zendesk.
Bulk Updates Tickets
Action
To make the same change to multiple tickets.
Batch Updates Tickets
Action
To make different changes to multiple tickets.
Show Ticket
Action
Returns a number of ticket properties though not the ticket comments.
List Tickets
Action
Get a List of All Tickets.
Get Ticket
Action
Get a ticket.
Create Ticket
Action
Creates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
Update Ticket
Action
Updates a Zendesk ticket. Any new custom fields options will be added to Zendesk.
Search Tickets
Action
Search for tickets using your own criteria. Returns a maximum of 1,000 matching tickets.
List Groups
Action
Get a list of all groups.
List Assignable Groups
Action
Get a list of all groups that can have members assigned.
Update Group
Action
Update an existing group.
Create Group
Action
Create a new group.
Get Group
Action
Get a group by its group ID.
Delete Group
Action
Delete a group.
Get Groups Count
Action
Get the number of groups.
List Ticket Comments
Action
Get a List of Comments for the Specified Ticket.
Get App Installation
Action
Retrieves information about the specified app installation.
Update App
Action
Adds a build of an existing app to the job queue.
Upload App Package
Action
Uploads a new app package to Zendesk Support.
Get Requirements Install Status
Action
Returns the status of the requirements installation.
Delete App Installation
Action
Removes an installed app.
List Requirements
Action
Lists all app requirements for an installation.
List App Installations
Action
List all apps installed in the account.
Delete App
Action
Delete the specified app and remove it from the My Apps page in Zendesk Support.
Install App
Action
Install an app in the account.
Create App
Action
Adds a build of a new app to the job queue.
Send Notification to App
Action
Sends messages to currently open instances of a Zendesk Apps framework (ZAF) app. The messages cause an event to fire in the app.
Get App Information
Action
Retrieves information about the specified app accessible to the current user and account.
Update App Installation
Action
Updates the specified installation.
List Owned Apps
Action
List all apps owned by the current account.
Get User
Action
Get a User by ID.
Upsert User
Action
Create or Update a User.
List Users
Action
Get a List of All Users.
Ticket Assigned to User(s) (trigger)
Webhook
Triggered when a ticket is assigned to specific user(s).
Ticket Created (trigger)
Webhook
Triggered when a ticket is created.
List Triggers
Action
Get a list of all triggers.
Delete Webhook And Trigger - Manual
Action
Delete a webhook and trigger
Ticket Closed or Solved (trigger)
Webhook
Triggered when a ticket is closed or solved by a user.
Ticket Assigned to Group (trigger)
Webhook
Triggered when a ticket is assigned to a specific group.
List Webhooks
Action
Get a list of all webhooks.
Ticket Updated (trigger)
Webhook
Triggered when a ticket is updated.
Delete Target And Trigger
Action
Delete a target and trigger for webhooks.
Ticket Updated
Webhook
Triggered when a ticket is updated.
Ticket Created
Webhook
Triggered when a ticket is created.
Ticket Closed or Solved
Webhook
Triggered when a ticket is closed or solved by a user.
Show Session
Action
Show a specific session for a user.
Delete Sessions
Action
Delete the authenticated session.
List Sessions
Action
Get a list of all the accounts sessions.
Delete Session
Action
Delete a specific session for a user.
Renew Current Session
Action
Renew the currently authenticated session.
Get Current Session
Action
Show the currently authenticated session.
Bulk Delete Sessions
Action
Delete all the sessions for a user.
Get Audit Log
Action
Get a single audit log by it's ID.
Export Audit Logs
Action
Export the audit logs.
List Audit Logs
Action
Get a list of all audit logs.
Get Organization
Action
Get an Organization by ID.
List Organizations
Action
Get a List of All Organizations.
Upsert Organization
Action
Create or Update an Organization.
Search Organizations
Action
Search for an organization.
Upload Files
Action
Uploads a file that can be attached to a ticket comment.
Get Ticket Rating
Action
Gets the satisfaction rating for a specific ticket.
Create Satisfaction Rating
Action
Create the satisfaction rating for a solved ticket, or one that was solved and then re-opened.
List Satisfaction Ratings
Action
Get all received satisfaction ratings for an account.
Create Ticket Field
Action
Create a Zendesk ticket field.
Get Ticket Field
Action
Get a Ticket Field by ID.
List Ticket Fields
Action
Get a List of All Ticket Fields.
Create Ticket Field Options
Action
Create Zendesk ticket field options.
List Ticket Field Options
Action
Get Zendesk ticket field options.
Get Job Status
Action
Get Job.

Do you want to access something that's not currently listed? Just let us know and we can add it to the connector for you!

What Methods do you Need?

Top Use Cases for Zendesk Integrations

Design, build and test reusable integrations for your users in minutes with Cyclr’s automation workflow builder. No code is required for these integration builds, and easy deployment options are available for publishing your templates directly in your SaaS, and in your apps UI.

CRMs

  • Add notes to CRM company/deal records from unresolved/resolved support tickets
  • Create new leads in your CRM from support tickets
  • Update support tickets when deals move through your CRM pipeline
  • Add note to customer account when a support ticket is logged
  • Get customer details when a support ticket from an existing customer is submitted

Chat

  • Add new email messages to support as tickets
  • Get a chat notification from new support tickets
  • Update customer ticket once issue has been fixed and send confirmation chat message

Sales

  • Create new support tickets from new sales form entries
  • Add new social lead ads as support tickets

Some of the many benefits of using Cyclr as your integration solution

Native

Transform your API from backend to frontend, from developer focused to business user focused.

Deliver integrations natively from within your own application and add value to your end-users.

Build Quickly

Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.

Be responsive to the needs of your clients and your sales team.

No code integrations

Use our drag and drop integration builder to create integrations, then click to publish them to your app.

Your users can then search and deploy these integrations in a couple of clicks.

Ready to start your integration journey?

Recommended by G2 users

Book a demo to see Cyclr in action and start creating integration solutions for your customers