We are hiring for several roles in Cyclr’s integration savvy team.
Location: South East England
We are looking for a new senior team member to join us as Chief Customer Officer. The success of our customers is imperative to the success of our business. We believe that customer satisfaction is influenced by the whole team, whether customer-facing or not. We’re therefore looking for someone to primarily lead our Client Delivery and Support function, but also to take responsibility for embedding a customer-centric approach across the whole company.
The Client Delivery and Support function within Cyclr consists of three areas:
As well as leading the team above, as a key member of the senior management team, your customer-centric vision will inform all parts of our strategy.
We’re a young but growing business
Cyclr is growing fast. It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. You will be joining our business at a formative stage and will have an opportunity to influence our development direction and growth and you will be helping to establish the foundations of a very large company.
You’re a team player
Our team work across multiple locations. As a result, we live in Slack and video chat to plan, organize, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarize complex data into effective communication.
Key Goals
Responsibilities
Skills and Experience
Working at Cyclr
We set out to be a flexible and adaptable employer. We believe that the best teams perform off the back of their own application and initiative and not because they are all made to fit in the same box. The most important thing to us is that you perform your role, deliver against expectation and that you are happy. We expect you to be responsible at work and to this end, we offer a high degree of responsibility when it comes to some of the more standard terms of employment.
At Cyclr we strive to:
Diversity and inclusion
We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome applicants from all backgrounds and believe that a diverse and inclusive team has a positive impact on our products and services.
Salary
£80-90k depending on experience and location
Location
We welcome candidates from across the South East and have offices in East Croydon and Brighton that our staff can access anytime, alongside remote working where preferred.
Working hours
Our core hours are 9-5, Monday-Friday but we are open to flexible working requests.
Benefits
Please send your CV and a short introduction, including the role for which you are applying, to recruitment@cyclr.com
NO AGENCIES
Location: South East England
We are seeking a talented individual to join a key role in our team. The role will sit across both Customer Support and Connector Development.
The role would suit someone technically minded who is, perhaps, either a recent University graduate with a relevant degree or is someone developing out their software programming skills and looking for exposure to a fast-moving development environment.
We are looking for an individual who will cover the UK hours of either 2pm to 10pm or 3pm to 11pm, Monday to Friday, to provide extended hours support coverage to our growing, international, client base.
With the right skills and application this role can, over time, be an entry level role into our development team.
You’re technical but you’re also a skilled communicator
You will need to interact with our clients through our helpdesk ticketing system by responding to issues that arise, providing advice when needed and helping us to document best practise such that we develop our library of documentation that can be self-served by clients. One to one client communication by Zoom/telephone will be an occasional feature of the role.
You will also be involved in maintaining Cyclr’s library of “Connectors” which provide instructions to the system on how to interact with external RESTful APIs. Connectors describe the calls Cyclr must make, the data returned, and how to authenticate with an API. This is all done using HTTP Requests and handling the resulting Responses which are typically JSON or XML. JavaScript code is used to manipulate Requests and Responses when required.
About Cyclr
Cyclr develops a powerful SaaS integration toolkit for SaaS companies. With Cyclr clients can quickly create, manage and deliver an amplified suite of integrations from within their own application.
Our software platform is of critical importance to the clients that adopt it, to the extent that we view them as partners of our business. We expect all parts of our business to touch our clients on their journey.
We’re a young but growing business
Cyclr is growing fast. It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. You will be joining our business at a formative stage and will have an opportunity to influence our development direction and growth and you will be helping to establish the foundations of a very large company.
The role will initially focus on Customer Support, Documentation and Cyclr Community administration. For the right candidate, the role has multiple routes for development within our team.
You’re a team player
Our team work across multiple locations. As a result, we live in Slack and video chat to plan, organise, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarise complex data into effective communication. Whilst team play is important, equally important is that you are an independent worker as we work on a predominantly remote basis.
Responsibilities
Required skills
Desirable skills
Working at Cyclr
We set out to be a flexible and adaptable employer. We believe that the best teams perform off the back of their own application and initiative and not because they are all made to fit in the same box. The most important thing to us is that you perform your role, deliver against expectation and that you are happy. We expect you to be responsible at work and to this end, we offer a high degree of responsibility when it comes to some of the more standard terms of employment.
At Cyclr….
LIFE COMES FIRST
We actively promote health and wellbeing and the importance of life outside work
CUSTOMERS ARE PARTNERS
We listen to our partners and put them at the heart of the decisions we make
INTEGRITY MATTERS
We work with honesty and transparency to deliver a product that we can be truly proud of
WE AIM HIGH
We are proactive and ambitious in developing our skills and growing the organisation
Diversity and inclusion
We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome applicants from all backgrounds and believe that a diverse and inclusive team has a positive impact on our products and services.
Salary
Competitive salary depending on experience and location
Location
We welcome candidates from across the South East and have offices in East Croydon and Brighton that our staff can access anytime, alongside remote working where preferred.
Working hours
Our core hours are 9-5, Monday-Friday but we are open to flexible working requests.
Benefits
Please send your CV and a short introduction, specifying the role for which you are applying, to recruitment@cyclr.com – NO AGENCIES
