We’re Hiring

We are looking for an individual who will cover the UK hours of either 2pm to 10pm or 3pm to 11pm, Monday to Friday, to provide extended hours support coverage to our growing, international, client base.

With the right skills and application this role can, over time, be an entry level role into our development team.

You’re technical but you’re also a skilled communicator

You will need to interact with our clients, providing support on issues that arise, providing advice when needed and helping us to document best practise such that we develop our library of documentation that can be self-served by clients. You will also have responsibility for the Cyclr Community and will be expected to interact with customer questions, requests and forums. One to one client communication by Zoom/telephone will be an occasional feature of the role.

You’re a team player

We live in Slack and video chat to plan, organise, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarise complex data into effective communication. Whilst team play is important, equally important is that you are an independent worker we work on a predominantly remote basis.

Progression

The role will initially focus on Customer Support, Documentation and Cyclr Community administration, however it could be a route into either a Connector Development or Platform Development role over time.

We’re a young business
It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. 

You will need to understand Cyclr’s full capabilities and its significance in the wider market. Conversations with users, partners, and colleagues, could lead to radical changes to features. We value ideas above all else: we expect everyone to be on the pulse of the technology we are integrating.  

Responsibilities

• Administration of the helpdesk from 2pm to 10pm or 3pm to 11pm, Monday to Friday
• Providing technical support to existing and prospective clients on their use of the Cyclr tools
• Maintaining, developing and updating support documentation
• Talking to users and being able to organise and apply their feedback and requests for new connectors and methods
• Monitoring and maintaining the Cyclr Community

Reporting

• The role will primarily report into our Head of Customer Support but will also have a reporting line into our Marketing Manager who has responsibility for the Cyclr Community.

Required skills

• Either a relevant computer science degree and/or accreditations or practical work experience in a technical environment
• A team player who will be able to communicate well with our Platform and Connector development teams around both support issues and documentation
• Good written and oral communication
• Ability to prioritise
• A willingness to invest time in understanding Cyclr and the API eco-system
• Ability to work independently

Desirable skills

• Prior experience of Zendesk or other support systems
• Knowledge of RESTful APIs
• Knowledge of data flows
• Prior integration experience
• JavaScript, JSON

Location

You will be linked to either our office in Brighton or Eastbourne. Working hours will be 2pm to 10pm or 3pm to 11pm, Monday-Friday. Our working practises are flexible, though you will be expected to attend occasional meetings in our Brighton and Eastbourne offices.

Salary

Based on experience.

Benefits

Holidays: Flexible holidays with prior agreement with your manager

Please send your CV and a short introduction to recruitment@cyclr.com

You will be joining our business at a formative stage and will have an opportunity to influence our development direction and growth. As this is a critical team role, for the right person, there will also be potential to participate in the company equity scheme after an initial 6 month probationary period.

Overview

Cyclr develops a powerful SaaS integration toolkit for SaaS companies. With Cyclr clients can quickly create, manage and deliver an amplified suite of integrations from within their own application.

You’re technical but you’re also a skilled communicator

We believe that the real art to software development is not just in the code itself, but understanding the user journey and the ‘real-life’ commercial application of the code. All parts of our business touch our clients on their journey, we expect each and every member of the team to be prepared to interact externally. Our software platform is of critical importance to the clients that adopt it, to the extent that we view them as partners of our business.

You’re a team player

Our team work across multiple locations. As a result, we live in Slack and video chat to plan, organise, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarise complex data into effective communication.

We’re a young but growing business

It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. You will learn a lot and be able to have a meaningful impact on where Cyclr is heading. You will be helping to establish the foundations of a very large company. 

You will need to understand Cyclr’s full capabilities and its significance in the wider market. Conversations with users, partners, and colleagues, could lead to radical changes to features. We value ideas and initiative above all else: we expect everyone to be on the pulse of the technology we are integrating.  

Responsibilities

• Develop new features for our core platform.
• End to end testing including both manual and automated tests using scripts.
• Help customers and sales team build integrations and troubleshoot technical issues remotely.
• Maintain the cloud computing infrastructure.
• Document platform updates and changes.
• Provide occasional training sessions to clients.

Required skills

• Experience in the design of scalable architectures.
• Development experience in C# / ASP.NET or another OOP language, ideally demonstrated in the workplace.
• Strong JavaScript skills and knowledge of front-end web frameworks.
• Experience of working with REST and SOAP APIs.
• Expertise in SQL databases and ORM software, e.g. Entity Framework and Hibernate.
• Expertise in design patterns particularly MVC.
• Software engineering processes, such as version control, TDD, automated build and release, etc.
• Ability to learn / right attitude
• Communication for client facing work

Desirable skills

• Knowledge of agile software development.
• Knowledge of ElasticSearch.
• Knowledge of message broker software such as RabbitMQ.
• Knowledge of load balancers such as Nginx.
• Linux/Windows server configuration and management.
• Knowledge of cloud services/environments such as AWS, Azure and GCP.
• Knowledge of Docker and Kubernetes.
• Knowledge of .NET Core.

Location

Location is flexible across our offices in Eastbourne or East Croydon, London. Working hours will be 9-5, Monday-Friday. Consideration will be given to applicants who would be interested in working hours outside of 9-5 on a regular basis.

Salary

Based on experience.

Benefits

Pension: Up to 5% matched Pension Contribution into Company Approved Scheme

Holidays: Flexible holidays with prior agreement with your manager

Please send your CV and a short introduction, including the role for which you are applying, to recruitment@cyclr.com