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Open Roles at Cyclr

We are hiring for several roles in Cyclr’s integration savvy team.


The Client Delivery and Support function within Cyclr consists of three areas:

  • Solutions Architects – Technical experts that help prospects and existing customers understand how our product can be best implemented to meet their needs
  • Account and Implementations Managers – Project managers and account managers who are responsible for the successful onboarding of new partners and their continued growth usage.
  • Customer Support team – First line support handlers who respond to day-to-day queries and issues and own them through to resolution

As well as leading the team above, as a key member of the senior management team, your customer-centric vision will inform all parts of our strategy.

We’re a young but growing business

Cyclr is growing fast. It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. You will be joining our business at a formative stage and will have an opportunity to influence our development direction and growth and you will be helping to establish the foundations of a very large company.

You’re a team player

Our team work across multiple locations. As a result, we live in Slack and video chat to plan, organize, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarize complex data into effective communication.

Key Goals

  • To deliver successful client onboarding processes
  • To deliver a class-leading support ecosystem
  • To embed a customer-centric culture throughout the organization
  • To drive business growth and client retention through excellent customer service

Responsibilities

  • Direct responsibility for management and development of the Client Delivery and Support function
  • Understand the customer’s needs and how we can empower them with success and improve processes at every stage of the customer journey
  • Set and measure customer-centric OKRs / metrics across the company
  • Provide customer success insight, and training where needed and develop the whole company to customer-centric values and actions
  • Measure and report on customer satisfaction, churn, and growth
  • Gain user insight from customers to feedback to our product development team
  • Be a point of escalation for customer issues

Skills and Experience

  • At least 5 years of customer-facing experience in a B2B SaaS/Software/Business Services environment
  • Team management track record
  • A technical mindset – over time you’ll need to understand our product and its capabilities inside out
  • Great communication skills both internally and externally
  • Familiarity with customer support software (we use Zendesk)
  • Familiarity with Project Management methodologies

Working at Cyclr

We set out to be a flexible and adaptable employer. We believe that the best teams perform off the back of their own application and initiative and not because they are all made to fit in the same box. The most important thing to us is that you perform your role, deliver against expectation and that you are happy. We expect you to be responsible at work and to this end, we offer a high degree of responsibility when it comes to some of the more standard terms of employment.

At Cyclr we strive to:

  • Recruit based on competence, capability, attitude and potential.
  • Promote the well-being of our people and recognise the importance of family and life outside of work
  • Treat customers as partners and respect the importance of our application as a foundation to their own commercial success
  • Rise as high as we can and get the world to embrace our vision.
  • Accept nothing is impossible and continually incrementally improve.
  • Work as a team to achieve our goals

Diversity and inclusion

We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome applicants from all backgrounds and believe that a diverse and inclusive team has a positive impact on our products and services.

 

Salary

£80-90k depending on experience and location

 

Location

We welcome candidates from across the South East and have offices in East Croydon and Brighton that our staff can access anytime, alongside remote working where preferred. 

 

Working hours

Our core hours are 9-5, Monday-Friday but we are open to flexible working requests.

 

Benefits 

  • A competitive salary based upon your experience and an annual salary review
  • A choice of office locations to work from, or the option to work at home
  • Family-friendly flexible working patterns
  • An uncapped flexible holiday allowance and a mandatory day off on your birthday
  • Auto-enrolment to our pension scheme
  • The opportunity to develop your skills in a rapidly growing company and a healthy learning and development budget
  • Enhanced maternity and paternity leave for new parents 
  • Travel expenses are paid when traveling beyond your usual assigned office location.
  • A generous referral bonus scheme if you can help us find other great teammates
  • Cycle to work scheme that allows you to save money on a new work bike and spread the cost over monthly tax-free installments through your employer.
  • Plenty of team rewards as we hit our growth targets

Please send your CV and a short introduction, including the role for which you are applying, to recruitment@cyclr.com

NO AGENCIES

We are looking for an individual who will cover the UK hours of either 2pm to 10pm or 3pm to 11pm, Monday to Friday, to provide extended hours support coverage to our growing, international, client base.

With the right skills and application this role can, over time, be an entry level role into our development team.

 

You’re technical but you’re also a skilled communicator

You will need to interact with our clients through our helpdesk ticketing system by responding to issues that arise, providing advice when needed and helping us to document best practise such that we develop our library of documentation that can be self-served by clients.  One to one client communication by Zoom/telephone will be an occasional feature of the role.

You will also be involved in maintaining Cyclr’s library of “Connectors” which provide instructions to the system on how to interact with external RESTful APIs.  Connectors describe the calls Cyclr must make, the data returned, and how to authenticate with an API.  This is all done using HTTP Requests and handling the resulting Responses which are typically JSON or XML.  JavaScript code is used to manipulate Requests and Responses when required.

 

About Cyclr

Cyclr develops a powerful SaaS integration toolkit for SaaS companies. With Cyclr clients can quickly create, manage and deliver an amplified suite of integrations from within their own application.

Our software platform is of critical importance to the clients that adopt it, to the extent that we view them as partners of our business. We expect all parts of our business to touch our clients on their journey.

 

We’re a young but growing business

Cyclr is growing fast. It will be exciting, things will evolve quickly, and you will get experience working on diverse projects. You will be joining our business at a formative stage and will have an opportunity to influence our development direction and growth and you will be helping to establish the foundations of a very large company.

The role will initially focus on Customer Support, Documentation and Cyclr Community administration. For the right candidate, the role has multiple routes for development within our team.  

 

You’re a team player

Our team work across multiple locations. As a result, we live in Slack and video chat to plan, organise, report, test, and generally ensure the smooth progress of projects. You should be able to collect, process, and summarise complex data into effective communication.  Whilst team play is important, equally important is that you are an independent worker as we work on a predominantly remote basis.

 

Responsibilities 

  • Administration of the helpdesk from 2pm to 10pm or 3pm to 11pm, Monday to Friday
  • Providing technical support to existing and prospective clients on their use of the Cyclr tools
  • Maintaining, developing and updating support documentation
  • Talking to users and being able to organise and apply their feedback and requests for new connectors and methods
  • Monitoring and maintaining the Cyclr Community

 

Required skills 

  • Either a relevant computer science degree and/or accreditations or practical work experience in a technical environment
  • A team player who will be able to communicate well with our Platform and Connector development teams around both support issues and documentation
  • Good written and oral communication
  • Ability to prioritise
  • A willingness to invest time in understanding Cyclr and the API eco-system
  • Ability to work independently

 

Desirable skills 

  • Prior experience of Zendesk or other support systems
  • Knowledge of RESTful APIs
  • Knowledge of data flows
  • Prior integration experience
  • Knowledge of JavaScript and JSON

 

Working at Cyclr

We set out to be a flexible and adaptable employer. We believe that the best teams perform off the back of their own application and initiative and not because they are all made to fit in the same box. The most important thing to us is that you perform your role, deliver against expectation and that you are happy. We expect you to be responsible at work and to this end, we offer a high degree of responsibility when it comes to some of the more standard terms of employment. 

 

At Cyclr….

 

LIFE COMES FIRST

We actively promote health and wellbeing and the importance of life outside work

 

CUSTOMERS ARE PARTNERS

We listen to our partners and put them at the heart of the decisions we make

 

INTEGRITY MATTERS

We work with honesty and transparency to deliver a product that we can be truly proud of

 

WE AIM HIGH

We are proactive and ambitious in developing our skills and growing the organisation

 

Diversity and inclusion

We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We welcome applicants from all backgrounds and believe that a diverse and inclusive team has a positive impact on our products and services.

 

Salary

Competitive salary depending on experience and location

 

Location

We welcome candidates from across the South East and have offices in East Croydon and Brighton that our staff can access anytime, alongside remote working where preferred. 

 

Working hours

Our core hours are 9-5, Monday-Friday but we are open to flexible working requests.

 

Benefits

  • A competitive salary based upon your experience and an annual salary review
  • A choice of office locations to work from, or the option to work from home
  • Family-friendly flexible working patterns
  • An uncapped flexible holiday allowance and a mandatory day off on your birthday
  • Auto-enrolment to our pension scheme
  • The opportunity to develop your skills in a rapidly growing company and a healthy learning and development budget
  • Enhanced maternity and paternity leave for new parents 
  • Travel expenses are paid when traveling beyond your usual assigned office location
  • A generous referral bonus scheme if you can help us find other great teammates
  • Cycle to work scheme that allows you to save money on a new work bike and spread the cost over monthly tax-free instalments through your employer
  • Plenty of team rewards as we hit our growth targets

Please send your CV and a short introduction, specifying the role for which you are applying, to recruitment@cyclr.com – NO AGENCIES

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