Embed Q&A
Let customers ask and find answers inside your app.
Answerbase Connector
Embed Answerbase Q&A into your product to let users ask questions, post and update answers, add comments, and surface activity notifications — all inside your app so customers find help without leaving your interface.
Automate moderation
Route and moderate incoming questions automatically.
Sync product data
Keep product-linked Q&A and categories in sync.
Embedded experience
Deliver customer-facing workflows natively inside your SaaS product.
CONNECTOR OVERVIEW
What teams can integrate and automate with Answerbase
Integrate and automate Answerbase question-and-answer workflows: create, update and search questions; add answers and comments; manage users, categories and product-linked Q&A; and pull activity or email notifications. Use Cyclr to build multi-tenant, embedded Q&A experiences, route questions to experts, publish product answers and sync notifications to support tools.
PRODUCT USE CASES
Top Use Cases for Answerbase Integrations
Cyclr lets you modify templates or create new customer-specific workflows for Answerbase, so you can publish product Q&A, route new questions to team experts, sync product-linked answers, and surface notifications into CRM or support systems for every tenant.
In-app question and answer experience
Post and fetch Questions and Answers to surface product Q&A directly in your product UI using Questions and Answers API methods.
Sync product catalog Q&A
Keep product-linked questions and categories current by syncing Products, Categories and Questions endpoints across systems.
Notify support teams on new activity
Poll activity or email Notifications endpoints and forward new-question or new-answer events into CRM or ticketing systems.
ORCHESTRATION
How Answerbase works with Cyclr
Cyclr sits between your SaaS product and Answerbase to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Answerbase
Answerbase processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Answerbase methods you can orchestrate through Cyclr.
Questions1
Get New Unanswered Questions
ActionTECHNICAL DETAILS
Answerbase integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Answerbase integrations in Cyclr.
API and authentication
- API host
https://xxxx.services.answerbase.com- Authentication
- OAuth 2.0
- Credentials
Site subdomain (username); API key (password used to get token); token stored by Cyclr.
- Method categories
Questions; Answers; Comments; Users; Categories/Tags; Products; Notifications; Tokens.
Pagination and rate limits
Pagination
Use startindex and maxresults for paging; many list endpoints return totalCount for client-side paging.
Rate limits
API returns HTTP 429 when request limits are exceeded; numeric quotas not published in docs.
IMPLEMENTATION
Authentication at a glance
Answerbase requires OAuth 2.0 tokens (password grant). Obtain a 24-hour token via POST /api/v2/token using site subdomain and API key.
- Authentication method
- OAuth 2.0
- Credential required
Site subdomain (username); API key (password used to get token); token stored by Cyclr.
Before you begin:
View setup guideAPI is per-site subdomain and uses password-grant tokens; confirm Cyclr token settings.
COMMON QUESTIONS
Frequently asked questions
It creates, updates and searches Question and Answer records, posts Comments, manages Users, Categories and Products, and retrieves activity or email Notifications via the Answerbase API.
Answerbase uses OAuth 2.0 tokens (password grant). You request a 24-hour token with your Answerbase site subdomain and API key via POST /api/v2/token; Cyclr stores and uses that token for API calls.
Yes. Use each customer’s Answerbase site subdomain and API key to obtain per-tenant tokens, then reuse Cyclr orchestration templates across tenants while keeping credentials isolated.
Yes. Cyclr can expose allowed API actions (for example: create question, add answer, fetch notifications) as governed MCP tools so product teams enforce which methods tenants can call.
KEEP EXPLORING
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