RingCentral connector icon

RingCentral Connector

Embed RingCentral communications into your app to send and receive SMS, place click-to-dial calls, surface call logs and recordings, and trigger workflows. Product and success teams can build per-customer automations and publish them without developer time.

Build with this Connector Talk to an integration expert
01

Ship faster

Build integrations with drag-and-drop templates quickly.

02

Reduce developer load

Non-developers create and edit workflows without code.

03

Governed delivery

Publish approved integrations as managed MCP tools.

04

Embedded experience

Deliver customer-facing workflows natively inside your SaaS product.

CONNECTOR OVERVIEW

What you can integrate and automate with RingCentral

Integrate RingCentral to automate SMS messaging, voice RingOut calls, call log synchronization, message threads, meetings and access to recordings. Use Cyclr’s builder to map RingCentral objects (messages, calls, recordings, extensions) into multi-tenant workflows and publish them inside your application for customers.

PRODUCT USE CASES

Top Use Cases for RingCentral Integrations

Create customer-facing automations for SMS notifications, click-to-dial, automated call logging and meeting scheduling. Cyclr enables your teams to build, test and ship per-customer integrations faster with template reuse and governance.

Automated SMS notifications

Send SMS messages for status updates, reminders or OTPs using RingCentral message objects and track delivery.

Click-to-dial and call logging

Enable click-to-dial and automatically write call-log records into your CRM when calls start or end.

Recordings and voicemail sync

Pull call recordings and voicemails into customer records for QA, compliance and transcripts.

ORCHESTRATION

How RingCentral works with Cyclr

Cyclr sits between your SaaS product and RingCentral to handle authentication, govern access and orchestrate every API call per customer, at scale.

  1. 1

    Your SaaS product

    Your app requests an action for a specific customer.

  2. 2

    Cyclr orchestration

    Cyclr authenticates, applies policies and routes the request.

  3. 3

    RingCentral

    RingCentral processes the request and returns a response to your app.

Customer-specific authentication · Governed data movement · Centralized visibility and audit

CONNECTOR COVERAGE

Available connector capabilities

Explore RingCentral methods you can orchestrate through Cyclr.

Call Log14

List Company Call Log Records

Action

Returns filtered call log records.

List User Call Logs

Action

Returns filtered call log records

List New Company Call Log Records

Action

Returns new call log records

Get User Call Log Record

Action

Returns individual call log record by ID

List Company Call Log Records, Detailed View

Action

Returns filtered call log records.

List New Company Call Log Records, Detailed View

Action

Returns new call log records

List New User Call Log Records

Action

Returns new call log records

Get Company Call Log Record

Action

Returns individual call log record by ID

Get User Call Log Record

Action

Returns individual call log record by ID

List New Company Call Log Records

Action

Returns new call log records

List User Call Logs

Action

Returns filtered call log records

Get Company Call Log Record

Action

Returns individual call log record by ID

List New User Call Log Records

Action

Returns new call log records

List Company Call Logs

Action

Returns filtered call log records

Messages6

Get Message Content

Action

Returns a specific message attachment data as media stream.

Update Message

Action

Update a message with the specified ID

List Messages

Action

List all messages from an extension mailbox.

List New Messages

Action

List all messages since last run.

Get Message

Action

Get a message by message ID.

List Updated Messages

Action

List all messages updated since last run.

Fax2

Create Fax

Action

Create and send a fax message.

List Fax Cover Pages

Action

List all cover pages available for the current extension.

User Presence1

Get User Status

Action

Returns presence status of an extension

Account3

List Phone Numbers

Action

List the phone numbers for an extension

Get Company Info

Action

Returns basic information about a particular RingCentral customer account.

List Extensions

Action

List extensions for the account

Push Notifications5

Extension Presence

Webhook

Renew Event Subscription

Action

Account Telephony Sessions Event

Webhook

List Subscriptions

Action

Account Presence

Webhook

TECHNICAL DETAILS

RingCentral integration and API details

Review the sourced authentication and API behaviour used when configuring customer-facing RingCentral integrations in Cyclr.

API and authentication

API host
https://platform.ringcentral.com
Authentication
OAuth 2.0; JWT
Credentials

Client ID; Client Secret; optional JWT private key; Server URL (sandbox/prod).

Method categories

SMS; Voice/RingOut; Call logs; Messaging; Meetings; Recordings; Webhooks

View vendor API documentation →

Pagination and rate limits

Pagination

List responses include navigation objects with page/perPage and opaque pageToken/nextPageToken for cursor-style paging. (withone.ai)

Rate limits

APIs use usage-plan groups (Light/Medium/Heavy/Auth). Exceeding limits returns HTTP 429, Retry-After and X-Rate-Limit headers. (developers.ringcentral.com)

IMPLEMENTATION

Authentication at a glance

RingCentral supports OAuth 2.0 (authorization code with PKCE) for user flows and JWT server-to-server authentication. Cyclr setup uses the app Client ID and Client Secret; confirm JWT/private-key options in Console. (developers.ringcentral.com)

Authentication method
OAuth 2.0; JWT
Credential required

Client ID; Client Secret; optional JWT private key; Server URL (sandbox/prod).

Before you begin:

Register an app in RingCentral Developer Portal and paste Client ID/Secret into Cyclr. Sandbox needs client-side app type. (community.cyclr.com)

View setup guide

COMMON QUESTIONS

Frequently asked questions

It automates SMS messages, RingOut calls, call log sync, message threads, meetings and access to recordings. These workflows use RingCentral message, call-log, recording and meeting objects. (developers.ringcentral.com)

Use RingCentral OAuth 2.0 (authorization code with PKCE) for user flows or JWT for server-to-server apps; Cyclr requires a registered app Client ID and Client Secret at installation. Confirm JWT/private-key options in Console. (developers.ringcentral.com)

Yes. Cyclr supports multi-tenant installations where each customer account can store its own RingCentral credentials and mapped tenant settings for per-customer workflows. (community.cyclr.com)

Yes. Cyclr lets you publish approved templates and expose methods (send SMS, create call log, place RingOut) as governed MCP tools for product teams to reuse. Governance and publishing are managed in the Cyclr Console.

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