Low-code orchestration
Connect, compose and ship AI features faster.
Freshchat Integrations
Connect with customers on the channels they love and easily guide them to find answers fast with Freshchat.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Freshchat connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Freshchat, so you can provide in-app Freshchat integrations for your end users.
PRODUCT USE CASES
Top Use Cases for Freshchat Integrations
Quickly create integrations between your SaaS application and Freshchat with Cyclr's low code integration builder. Publish your Freshchat integration into your application using Cyclr's white label embedded integration marketplace.
Support
- Add new chat conversations as support tickets
- Add tag(s) to ticket when a tag is added to conversation
Customer Experience
- Initiate a chat when a customer has left a customer experience review rating less than 3 stars
- After a customer has received chat support send an invitation to review their customer experience with the service
Sales
- Add new sales lead from new chat conversations and add record of chat to lead
- Create a Sales lead from chat conversation and attach conversation to profile
ORCHESTRATION
How Freshchat works with Cyclr
Cyclr sits between your SaaS product and Freshchat to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Freshchat
Freshchat processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Freshchat methods you can orchestrate through Cyclr.
Outbound Messages2
Get Outbound Message
ActionGet an outbound message.
Create Outbound Message
ActionCreates a request to send whatsapp messages to users.
Metrics2
List Historical Dashboard Metrics
ActionList all historical dashboard metrics.
List Instant Dashboard Metrics
ActionList all instant dashboard metrics.
Reports2
Create Report
ActionCreate a report.
Get Report
ActionGet a report.
Agents3
Update Agent
ActionUpdate an agent.
List Agents
ActionList all agents.
Get Agent
ActionGet an agent.
Channels1
List Channels
ActionList all channels.
Conversations4
Get Conversation
ActionGet a conversation.
Update Conversation
ActionUpdate a conversation.
Create Conversation
ActionCreate a conversation.
Create Conversation Message
ActionCreate a conversation message.
Users3
Create User
ActionCreate a user.
Update User
ActionUpdate a user.
Get User
ActionGet a user.
Groups1
List Groups
ActionList all groups.
TECHNICAL DETAILS
Freshchat integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Freshchat integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.