Integrate Freshdesk Messaging

Provide your users with in-app integration with Freshdesk Messaging

Freshdesk Messaging connector

Freshdesk Messaging

Connect with customers on the channels they love and easily guide them to find answers fast with Freshdesk Messaging.

Freshdesk Messaging Connector Methods

Users

Feature Description Type
Get User Get a user. Action
Update User Update a user. Action
Create User Create a user. Action

Groups

Feature Description Type
List Groups List all groups. Action

Outbound Messages

Feature Description Type
Get Outbound Message Get an outbound message. Action
Create Outbound Message Creates a request to send whatsapp messages to users. Action

Metrics

Feature Description Type
List Historical Dashboard Metrics List all historical dashboard metrics. Action
List Instant Dashboard Metrics List all instant dashboard metrics. Action

Agents

Feature Description Type
Update Agent Update an agent. Action
List Agents List all agents. Action
Get Agent Get an agent. Action

Channels

Feature Description Type
List Channels List all channels. Action

Conversations

Feature Description Type
Get Conversation Get a conversation. Action
Update Conversation Update a conversation. Action
Create Conversation Create a conversation. Action
Create Conversation Message Create a conversation message. Action

Reports

Feature Description Type
Create Report Create a report. Action
Get Report Get a report. Action
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