Transform your API from backend to frontend, from developer focused to business user focused.
Deliver integrations natively from within your own application and add value to your end-users.
Genesys Cloud Integrations
Build & publish in-app integrations with our Genesys Cloud connector
What is Genesys Cloud?
Genesys powers the world’s best customer experiences, across every channel, on-premise and in the cloud.
Create automations with our Genesys Cloud connector
Deliver more native Genesys Cloud integrations in a standardised form with Cyclr. Providing you with low code tools to build and deploy quickly, and effectively.
Why integrate with Genesys Cloud
Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Genesys Cloud, as well as 100s of other apps, using low code tools.
Available Methods and Endpoints
Conversations ↓
Create Conversation Wrap-Up
Apply a wrap-up for a Conversation.
Action
List Conversation Activity
Retrieve a list of conversations filtered by activity observations.
Action
Query Conversation Aggregates
Query for conversation aggregates.
Action
Get Conversation
Get details of a Conversation by ID.
Action
Queues ↓
Get Queue
Get a specified queue.
Action
List Queues
Retrieve a list of all queues.
Action
Get Queue Observations
Return a list of queue observations by the specified operator.
Action
Get Queue Estimation With Media Type
Get the estimated wait time of a specified queue with the specified media type.
Action
Get Queue Estimation
Get the estimated wait time of a specified queue.
Action
Do you want to access something that's not currently listed?
Just let us know and we can add it to the connector for you!
Related Connectors
Top Use Cases for Genesys Cloud Integrations
Supercharge your SaaS with Cyclr a powerful iPaaS helping you to deliver integrations to your customers. As well as enriching their data, so it can keep on moving throughout their stacks.
CRMs
- Create customer experience invitations for new CRM contacts
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Related Resources
Genesys Cloud Connector Documentation
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Read ArticleReady to start your integration journey?
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