Genesys Cloud Integrations

Build & publish in-app integrations with our Genesys Cloud connector

What is Genesys Cloud?

Genesys powers the world’s best customer experiences, across every channel, on-premise and in the cloud.

Create automations with our Genesys Cloud connector

Deliver more native Genesys Cloud integrations in a standardised form with Cyclr. Providing you with low code tools to build and deploy quickly, and effectively.

Why integrate with Genesys Cloud

Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Genesys Cloud, as well as 100s of other apps, using low code tools.

Genesys Cloud connector icon

Available Methods and Endpoints

Get Conversation
Get details of a Conversation by ID.
Create Conversation Wrap-Up
Apply a wrap-up for a Conversation.
Get Queue Estimation With Media Type
Get the estimated wait time of a specified queue with the specified media type.
Get Queue Estimation
Get the estimated wait time of a specified queue.
Get Queue Observations
Return a list of queue observations by the specified operator.
List Queues
Retrieve a list of all queues.
Get Queue
Get a specified queue.

Do you want to access something that's not currently listed?

Just let us know and we can add it to the connector for you!

Top Use Cases for Genesys Cloud Integrations

Supercharge your SaaS with Cyclr a powerful iPaaS helping you to deliver integrations to your customers. As well as enriching their data, so it can keep on moving throughout their stacks.


  • Create customer experience invitations for new CRM contacts

Some of the many benefits of using Cyclr as your integration solution



Transform your API from backend to frontend, from developer focused to business user focused.

Deliver integrations natively from within your own application and add value to your end-users.

Build Quickly

Build Quickly

Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.

Be responsive to the needs of your clients and your sales team.

No code integrations

No code integrations

Use our drag and drop integration builder to create integrations, then click to publish them to your app.

Your users can then search and deploy these integrations in a couple of clicks.

Related Resources

Genesys Cloud Connector Documentation

Read Article

Email Marketing Integrations to make your daily tasks easier

Read Article

How to develop an API – Best Practices to Follow from Cyclr Developers

Read Article
Ready to start your integration journey?

Book a demo to see Cyclr in action and start creating integration solutions for your customers

Recommended by G2 users