Low-code orchestration
Connect, compose and ship AI features faster.
Genesys Cloud Integrations
Genesys powers the world’s best customer experiences, across every channel, on-premise and in the cloud.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Genesys Cloud connector
Deliver more native Genesys Cloud integrations in a standardised form with Cyclr. Providing you with low code tools to build and deploy quickly, and effectively.
PRODUCT USE CASES
Top Use Cases for Genesys Cloud Integrations
Supercharge your SaaS with Cyclr a powerful iPaaS helping you to deliver integrations to your customers. As well as enriching their data, so it can keep on moving throughout their stacks.
CRMs
- Create customer experience invitations for new CRM contacts
ORCHESTRATION
How Genesys Cloud works with Cyclr
Cyclr sits between your SaaS product and Genesys Cloud to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Genesys Cloud
Genesys Cloud processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Genesys Cloud methods you can orchestrate through Cyclr.
Conversations4
Get Conversation
ActionGet details of a Conversation by ID.
Create Conversation Wrap-Up
ActionApply a wrap-up for a Conversation.
List Conversation Activity
ActionRetrieve a list of conversations filtered by activity observations.
Query Conversation Aggregates
ActionQuery for conversation aggregates.
Queues5
Get Queue
ActionGet a specified queue.
List Queues
ActionRetrieve a list of all queues.
Get Queue Observations
ActionReturn a list of queue observations by the specified operator.
Get Queue Estimation
ActionGet the estimated wait time of a specified queue.
Get Queue Estimation With Media Type
ActionGet the estimated wait time of a specified queue with the specified media type.
TECHNICAL DETAILS
Genesys Cloud integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Genesys Cloud integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.