Low-code orchestration
Connect, compose and ship AI features faster.
Twilio TaskRouter Integrations
The power of contact center routing made available for orchestrating interactions within CRM, Support workflows and IoT.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Twilio TaskRouter connector
Provide more integration opportunities to your users with Cyclr and Twilio Taskrouter. Cyclr allows your team to build automated workflows in our drag and drop builder. As well as seamless deployment directly in your SaaS application with our white-labelled embedded marketplace. Activating integrations for your users in seconds.
PRODUCT USE CASES
Top Use Cases for Twilio TaskRouter Integrations
One integration with Cyclr will enable hundreds. Cyclr is a low code integration platform, providing you with access to a library of SaaS applications. Enabling you to build and deploy integrations without further code.
Marketing
- Share new social media posts in messaging channel
- Get message notifications when there is a new email subscriber
- Post message for new or updated contacts
- Enrich your social media lead ad data with marketing information and post to messaging channel
ORCHESTRATION
How Twilio TaskRouter works with Cyclr
Cyclr sits between your SaaS product and Twilio TaskRouter to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Twilio TaskRouter
Twilio TaskRouter processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Twilio TaskRouter methods you can orchestrate through Cyclr.
Workflows1
List All Workflows
ActionGets a list of all the workflows in a workspace
Workspaces2
Retrieve Single Workspace
ActionGets a single workspace
List All Workspaces
ActionGets a list of all the workspaces
Tasks5
Retrieve A Task
ActionGets a task
Update A Task
ActionUpdates a task
List All Tasks
ActionGets a list of all the tasks in a workspace
Create A Task
ActionCreates a new task in a workspace
Delete A Task
ActionDeletes a task
Events1
Workspace Event Callback
WebhookTask Queues5
Get Task Queue
ActionGet a single task queue item.
List Task Queues
ActionGet a list of all the tasks queues in a workspace.
List Task Queue Real-Time Statistics
ActionList real-time statistics for multiple queues by their IDs.
Get Task Queue Instance Statistics
ActionGet a the instance statistics of a task queue.
Get Task Queue Real-Time Statistics
ActionGet a the real time statistics of a task queue.
Activity Resources2
List Activity Resources
ActionList all activity resources that can be filtered by optional parameters.
Get Activity Resource
ActionGet an Activity Resource.
TECHNICAL DETAILS
Twilio TaskRouter integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Twilio TaskRouter integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.