Low-code orchestration
Connect, compose and ship AI features faster.
Zoho Desk Integrations
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Create automations with our Zoho Desk connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Zoho Desk, so you can provide in-app Zoho Desk integrations for your end users.
PRODUCT USE CASES
Top Use Cases for Zoho Desk Integrations
Quickly create integrations between your SaaS application and Zoho Desk with Cyclr's low code integration builder. Publish your Zoho Desk integration into your application using Cyclr's white label embedded integration marketplace.
Customer Experience
- Add a link to a ticket for customer to submit feedback about their experience with the support received
- Create service review invitations and send via SMS to new customers
ORCHESTRATION
How Zoho Desk works with Cyclr
Cyclr sits between your SaaS product and Zoho Desk to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Zoho Desk
Zoho Desk processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Zoho Desk methods you can orchestrate through Cyclr.
Departments1
List Departments
ActionList all departments.
Tickets15
Search Tickets
ActionSearch tickets.
List New Tickets
ActionList all tickets created since the last successful run.
List Ticket Resolution History
ActionList the resolution history of a ticket.
List Tickets
ActionList all Tickets.
Get Ticket
ActionGet a ticket.
Create Ticket
ActionCreate a ticket.
List Updated Tickets
ActionList all tickets updated since the last successful run.
Get Ticket Resolution
ActionGet the resolution of a ticket.
Update Ticket
ActionUpdate a ticket.
List Ticket History
ActionList the history of a ticket.
Dissociate Ticket Tag
ActionRemove one or more tags from a ticket.
Associate Ticket Tag
ActionAdd one or more tags to a ticket.
Create Ticket Comment
ActionCreate a comment for a ticket.
List Ticket Tags
ActionList all tags for a ticket.
Search Ticket Tags
ActionSearch ticket tags.
Agents2
List Agents
ActionList all agents.
Get Agent
ActionReturns the specified agent.
Help Center Users1
List Help Center Users
ActionList all help center users.
Roles1
List Roles
ActionList all roles.
Organizations2
List Organizations
ActionList all organizations.
Get Organization
ActionGet an organization.
Contacts5
Update Contact
ActionUpdate a contact.
List Contacts
ActionList all Contacts.
Create Contact
ActionCreate a contact.
Get Contact
ActionGet a contact.
Create Contact Comment
ActionCreate a comment for a contact.
TECHNICAL DETAILS
Zoho Desk integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Zoho Desk integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.