IoT Devices and Integration Services 

Updated on by Hayley Brown

Monitoring, managing and automating smart devices or IoT (internet of things) is tricky, but is made much easier with management platforms. They provide scalable services to IOT devices and organisations. 

Although these platforms can hit hurdles when developing integration workflows in-house. 

Outsourcing native integration functionality is becoming the norm as organisations are realising the enormous potential and benefits of integration platforms. Especially, embedded ones.

What is IoT?

IoT or Internet of things describes tangible objects with sensors, processing ability, software and other technologies that connect and exchange data with other devices and systems over the internet or other communication networks.

The “thing” in the internet of things is any object that can be assigned an internet protocol (IP) address. They are able to transfer data over a network, this can include people with heart monitors, farm animals with biochip transponders, or automobiles with built-in sensors.

IoT devices work by using embedded systems to collect and act on data from their surroundings. They share sensor data with an IoT gateway, which either sends it to the cloud for analysis or analyses it locally. 

The smart devices often communicate with other related devices in an IoT ecosystem and act on the information they receive from each other. Most of the work done is without human intervention, although people can interact with the devices to set them up, give them instructions, or access the data.

How to get IoT Integration Services?

Management system is used for IoT devices and is the process of collecting streams of data from individual devices, turning them into metrics and from those delivering KPIs for your device ecosystem as a whole.

These systems will typically offer some native integration functionality for IoT devices. Eventually when customer integrations requests become to complex or result in longer lead times these systems will outsource the automation process. They will use data integration tools that enable teams to build IoT integration services quickly with visual drag and drop tools. 

These data integration tools such as embedded iPaaS’s enable users to connect to hundreds of other SaaS applications. This means they can solve the simplest integration use case to the most complicated in a few clicks. 

How can integrations help IoT devices? 

Integrations are one way people can interact with IoT devices to give them instructions and send relevant data to applications.

Integrations help IoT devices in many ways, one example is sending a simple notification to be distributed to various platforms like email or Slack. For instance, integrating Salesforce Service Cloud and Slack enabling an IoT to send a notification if there is ever a problem. 

To make the integration more complex it can also integrate tickets into a service management platform. So when a customers clicks on the link sent in the Slack message it will take them to a screen that shows them the issue. They can then create a ticket in Salesforce Service Cloud automatically. 

Prior to automating the manual task of creating tickets could take up to 10 minutes. Automating the process reduces the manual mundane task and turns it into a integrated, fast process that takes one click. 

Another example would be completely automating the relationship between any problem detected and the ticket creation, ensuring reliability. 

Connected devices result in better data integration making data management easier.

Benefits of integrating IoT devices

There are a number of benefits to integrating smart and IoT devices:

  • Transforms the quality of your service
  • Provides performance analytics
  • Repeated, manual business processes are automated
  • Scales and unlocks your growth
  • Connected devices means better data integration 
  • Increases reliability and data security
  • Gain a unified view of their data, the data sources and maintain data quality

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Avatar for Hayley Brown

Hayley Brown

With several years experience in the digital marketing space after graduating from Sussex University, Hayley has gone on to work in the retail and education industries. In 2020 she joined the Cyclr team and is working alongside Daniel in the Marketing Department.

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