Document360 connector icon

Document360 Connector

Embed Document360 into your product so customers can create, update and publish knowledge base articles, manage categories, readers and team accounts, and trigger workflows from real-time webhooks — all surfaced as in-app automations.

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01

Ship integrations faster

Prebuilt article, category and reader actions reduce development time.

02

Automate publishing

Trigger publish workflows or bulk updates via API and webhooks.

03

Governed MCP tools

Expose approved methods as managed MCP tools for customers.

04

Embedded experience

Deliver customer-facing workflows natively inside your SaaS product.

CONNECTOR OVERVIEW

Overview

Integrate and automate Document360 knowledge-base operations — create, update and publish articles, manage categories, team accounts and readers, and receive webhook notifications for article and project events. Use Cyclr to orchestrate multi-step workflows, sync content between your SaaS and Document360, and publish self-service integrations in your embedded marketplace or as MCP tools. (apidocs.document360.com)

PRODUCT USE CASES

Top Use Cases for Document360 Integrations

Automate article publishing from product workflows, sync CMS updates to documentation, provision readers and permissions during onboarding, and trigger cache invalidation or notifications from Document360 webhooks. Publish integrations into Cyclr’s embedded marketplace for self-service install. (docs.document360.com)

Publish product release notes as articles

Create and publish articles via the Articles API to surface release notes and support content in Document360 automatically. (apidocs.document360.com)

Sync CMS content to your knowledge base

Update article content and SEO fields with the Update Article endpoints to keep customer docs and product CMS in sync. (apidocs.document360.com)

Provision readers and manage access

Create and update Reader or Team Account records to automate onboarding and permission changes. (apidocs.document360.com)

ORCHESTRATION

How Document360 works with Cyclr

Cyclr sits between your SaaS product and Document360 to handle authentication, govern access and orchestrate every API call per customer, at scale.

  1. 1

    Your SaaS product

    Your app requests an action for a specific customer.

  2. 2

    Cyclr orchestration

    Cyclr authenticates, applies policies and routes the request.

  3. 3

    Document360

    Document360 processes the request and returns a response to your app.

Customer-specific authentication · Governed data movement · Centralized visibility and audit

CONNECTOR COVERAGE

Available connector capabilities

Explore Document360 methods you can orchestrate through Cyclr.

Categories4

Create Category

Action

Adds a new category.

Get Category

Action

Gets category by ID.

Update Category

Action

Updates a category by ID.

Delete Category

Action

Deletes a category by ID.

ProjectVersions3

List Updated Project Versions

Action

Gets list of existing project versions, updated since the last cycle run.

List Project Versions

Action

Gets list of project versions.

Get Articles (Project Version)

Action

Gets list of articles within project version

Project Versions2

Search Articles in Project Version

Action

Searches for a phrase inside a project version.

Get Categories (Project Version)

Action

Gets list of categories within project version.

Teams6

Validate Email

Action

Checks if email already exists in the project.

List Roles

Action

Gets available roles.

Delete User

Action

Deletes a user by ID.

List Users

Action

Lists all the users.

Get User

Action

Gets user by ID.

Add User

Action

Adds a user to project

Articles15

Get Article Settings

Action

Gets settings for the article.

Delete Article

Action

Deletes an article by ID.

Create Article

Action

Adds an article to an existing category.

Publish Article

Action

Publishes an article by ID.

Fork Article

Action

Forks an article by ID.

Get Article

Action

Gets article with an ID.

Bulk Delete Articles

Action

Deletes multiple articles

Update Article

Action

Updates an article by ID.

Bulk Create Articles

Action

Creates multiple articles.

Bulk Update Articles

Action

Updates multiple articles.

Delete Article Version

Action

Deletes article version by ID and version number.

Get Article Version

Action

Gets article by a version number.

Get Article Versions

Action

Gets all article versions by ID.

Update Article Settings

Action

Updates settings for the article.

Bulk Publish Articles

Action

Publishes multiple articles.

TECHNICAL DETAILS

Document360 integration and API details

Review the sourced authentication and API behaviour used when configuring customer-facing Document360 integrations in Cyclr.

API and authentication

API host
https://apihub.document360.io
Authentication
API key
Credentials

API key (X-API-Key header); include project_id or ProjectId header when required. (apidocs.document360.com)

Method categories

Create; Read; Update; Delete; List; Publish/Unpublish; Webhook events; Project management

View vendor API documentation →

Pagination and rate limits

Pagination

List responses return pagination metadata (pagination: page, page_size, total_count, has_more). Use page and page_size parameters. (apidocs.document360.com)

Rate limits

Rate limits apply per API token; Professional/Business 60 requests/min, Enterprise 100 requests/min. 429 responses include Retry-After and X-RateLimit headers. (apidocs.document360.com)

IMPLEMENTATION

Authentication at a glance

Document360 v3 uses project-scoped API keys sent in the X-API-Key header; generate keys in Settings → Knowledge base portal → API tokens. Confirm which authentication options Cyclr Console enables during installation. (apidocs.document360.com)

Authentication method
API key
Credential required

API key (X-API-Key header); include project_id or ProjectId header when required. (apidocs.document360.com)

Before you begin:

Generate a project-scoped API token in Document360; token is shown once, copy it immediately. (community.cyclr.com)

View setup guide

COMMON QUESTIONS

Frequently asked questions

It lets you create, update, list and publish Document360 articles, manage categories, team accounts and readers, and respond to webhook events to trigger downstream workflows. (apidocs.document360.com)

Use a project-scoped API key: include it in the X-API-Key header. Generate tokens under Settings → Knowledge base portal → API tokens. Cyclr requires you to enter this key when installing the connector. (apidocs.document360.com)

Yes. Cyclr can publish Document360 Cycles into an embedded marketplace or MCP servers so many customers can self-serve installs while you retain governance. Tenant API keys and project context control per-customer access. (cyclr.com)

Yes. You can expose approved API actions as managed MCP tools in Cyclr, enforcing governance, packaging and controlled access for customers. Confirm which methods you publish from the Cyclr Console. (cyclr.com)

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