Freshdesk Connector

List Companies

List all companies.

List Updated Companies

List all companies updated since the last run.

List New Companies - Beta

List all companies created since the last run.

Create Company

Create a new company.

Update Company

Update a company.

Delete Company

Delete a company.

Get Company

View a Company.

List New Companies

List all companies created since the last run.

Get Ticket

View a ticket from this Freshdesk account.

List Tickets

List all tickets from this Freshdesk account.

Delete Ticket

Delete a ticket from this Freshdesk account.

List Updated Tickets

List all tickets from this Freshdesk account updated since last run.

Create Ticket

Create a ticket in this Freshdesk account.

Add Note To Ticket

Adds a note to a ticket, by default it is private.

List Tickets by Group ID

List tickets from this Freshdesk account by group ID.

Update Ticket

Update a ticket in this Freshdesk account.

Search Tickets

Search tickets from this Freshdesk account.

List Updated Tickets by Group ID

List tickets from this Freshdesk account by group ID, created or updated since last run.

Delete Admin Group

Delete an admin group by ID.

List Updated Admin Groups

List all admin groups updated since the last run.

List Updated Admin Group Agents

List all agents in an admin groups updated since the last run.

List Admin Group Agents

List all agents in an admin groups.

List New Admin Group Agents

List all agents in an admin groups created since the last run.

Get Admin Group

Get admin group by ID.

List Admin Groups

List all admin groups.

List New Admin Groups

List all admin groups created since the last run.

Update Admin Group

Update an admin group.

Create Admin Group

Create an admin group.

Create Satisfaction Rating

Create a new satisfaction rating.

List Satisfaction Ratings

List all satisfaction ratings.

List Updated Satisfaction Ratings

List all satisfaction ratings updated since the last successful run.

List New Satisfaction Ratings

List all satisfaction ratings created since the last successful run.

List Updated Ticket Fields

List all ticket fields from this freshdesk account since last run date.

List Ticket Fields

List all ticket fields from this freshdesk account.

List New Canned Responses

List new created canned responses since last run.

List Canned Responses

List canned responses in a folder by the given ID.

Update Canned Response

Update a canned response.

List Updated Canned Responses

List updated canned responses in a folder by the given ID since last run.

Get Canned Response

Get a canned response.

Create Canned Response

Create a canned response.

Create Canned Response Folder

Create a folder.

Update Canned Response Folder

Update a folder.

List Folders

List all canned responses folders of the account.

List New Contacts - Beta

List all new created contacts since the last run..

Create Contact

Create a contact inside this Freshdesk account.

Update Contact

Update a contact. You must change at least one field.

Delete Contact

Delete a contact.

List Contacts

List all contacts.

Get Contact

Get a contact.

List Updated Contacts

List all contacts updated since the last run.

List New Contacts

List all new created contacts since the last run..

List All Conversations of a Ticket

List All Ticket Notes.

Update Group

Update a group.

Get Group

Get group by ID.

Delete Group

Delete a group by ID.

Create Group

Create a group.

List Groups

List all groups.

List New Groups

List all groups created since the last run.

List Updated Groups

List all groups updated since the last run.

Update SLA Policy

Update a SLA Policy.

List New SLA Policies

List all SLA Policies created since the last run.

Create SLA Policy

Create a SLA Policy.

List SLA Policies

List all SLA Policies for this account.

List Updated SLA Policies

List all SLA Policies updated since the last run.

Create Agent

Create an Agent.

Update Agent

Update an Agent.

List Agents

List all agents.

Get Current Agent

Retrieves information about the currently authenticated agent.

Delete Agent

Delete an Agent.

List Updated Agents

List all agents updated since the last run.

Get Agent

Get an agent by ID.

List New Agents

List all agents created since the last run.

List Updated Surveys

Lists all surveys updated since the last run.

List New Surveys

Lists all surveys created since the last run.

List Surveys

Lists all surveys.

List New Skills

List all new created skills since the last run.

List Updated Skills

List all updated skills since the last run.

List Skills

List all skills for this freshdesk account.

Get Skill

Get a skill by ID.

Update Skill

Replace conditions in a skill.

Create Skill

Create a Skill.

Delete Skill

Delete a skill.

List New Time Entries

List all new created time entries since last run.

List Updated Time Entries

List all updated time entries since last run.

Create Time Entry

Create a time entry.

Delete Time Entry

Delete a time entry.

List Time Entries

List all time entries for this account.

Start/Stop Timer

Start/Stop Timer.

Update Time Entry

Update a time entry.

Ticket Resolved

Ticket Created

Ticket Closed

Ticket Updated