Integrate Freshdesk

Provide your users with in-app integration with Freshdesk

Freshdesk connector

Freshdesk

Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.

Freshdesk Connector Methods

Companies

Feature Description Type
Get Company View a Company. Action
List All Companies Action

Surveys

Feature Description Type
List Surveys Lists all surveys. Action

Agents

Feature Description Type
Get Current Agent Retrieves information about the currently authenticated agent. Action
List Agents List all agents. Action

Tickets

Feature Description Type
Get Ticket View a ticket from this Freshdesk account. Action
List All Tickets List all tickets from this Freshdesk account. Action
Delete Ticket Delete a ticket from this Freshdesk account. Action
Update Ticket Update a ticket in this Freshdesk account. Action
Create Ticket Create a ticket in this Freshdesk account. Action
List Updated Tickets List all tickets from this Freshdesk account updated since last run. Action
Add Note To Ticket Adds a note to a ticket, by default it is private. Action

Groups

Feature Description Type
List Admin Groups List all admin groups. Action
List Groups List all groups. Action
List Admin Group Agents List all agents in an admin groups. Action

Webhooks

Feature Description Type
Ticket Updated Webhook
Ticket Closed Webhook
Ticket Created Webhook

Ticket Converstations

Feature Description Type
List All Conversations of a Ticket List All Ticket Notes. Action

Contacts

Feature Description Type
Get Contact Get a contact from this Freshdesk account. Action
List All Contacts List contacts from this Freshdesk account. Action
Delete Contact Delete a contact from this Freshdesk account. Action
Update Contact Update a contact inside this Freshdesk account. You must change at least one field. Action
Create Contact Create a contact inside this Freshdesk account. Action
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