Integrate Freshdesk

Provide your users with in-app integration with Freshdesk

Freshdesk connector

Freshdesk

Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.

Freshdesk Connector Methods

Contacts

Feature Description Type
Update Contact Update a contact inside this Freshdesk account. You must change at least one field. Action
View Contact View a contact from this Freshdesk account. Action
Delete Contact Delete a contact from this Freshdesk account. Action
Create Contact Create a contact inside this Freshdesk account. Action
List All Contacts List contacts from this Freshdesk account. Action

Tickets

Feature Description Type
Update Ticket Update a ticket in this Freshdesk account. Action
Delete Ticket Delete a ticket from this Freshdesk account. Action
View Ticket View a ticket from this Freshdesk account. Action
Create Ticket Create a ticket in this Freshdesk account. Action
List All Tickets List all tickets from this Freshdesk account. Action

Ticket Converstations

Feature Description Type
List All Conversations of a Ticket List All Ticket Notes. Action

Companies

Feature Description Type
Get Company View a Company. Action
List All Companies Action

Agents

Feature Description Type
List Agents List all agents. Action
Get Current Agent Retrieves information about the currently authenticated agent. Action

Webhooks

Feature Description Type
Ticket Closed Webhook
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