Freshdesk Integrations

Build & publish in-app integrations with our Freshdesk connector

Freshdesk connector icon

Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.

Book a demo to learn more about integrating with Freshdesk

Create automations with our Freshdesk connector

Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Freshdesk, so you can provide in-app Freshdesk integrations for your end users.

Why integrate with Freshdesk

Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Freshdesk, as well as 100s of other apps, using low code tools.

Available Methods and Endpoints

List Updated Agents
Action
List all agents updated since the last run.
Get Current Agent
Action
Retrieves information about the currently authenticated agent.
List Agents
Action
List all agents.
Get Agent
Action
Get an agent by ID.
List Groups
Action
List all groups.
List Updated Groups
Action
List all groups updated since the last run.
List Admin Groups
Action
List all admin groups.
List Admin Group Agents
Action
List all agents in an admin groups.
List Updated Admin Group Agents
Action
List all agents in an admin groups updated since the last run.
List Updated Admin Groups
Action
List all admin groups updated since the last run.
Get Group
Action
Get group by ID.
Create Satisfaction Rating
Action
Created a new satisfaction rating.
List Satisfaction Ratings
Action
Lists all satisfaction ratings.
List Updated Satisfaction Ratings
Action
Lists all satisfaction ratings since last run.
List New Satisfaction Ratings
Action
Lists all new satisfaction ratings since last run.
List Updated Tickets
Action
List all tickets from this Freshdesk account updated since last run.
Create Ticket
Action
Create a ticket in this Freshdesk account.
Update Ticket
Action
Update a ticket in this Freshdesk account.
Delete Ticket
Action
Delete a ticket from this Freshdesk account.
List Tickets
Action
List all tickets from this Freshdesk account.
Get Ticket
Action
View a ticket from this Freshdesk account.
Add Note To Ticket
Action
Adds a note to a ticket, by default it is private.
List Skills
Action
List all skills for this freshdesk account.
List Updated Skills
Action
List all skills for this freshdesk account since last run.
List All Conversations of a Ticket
Action
List All Ticket Notes.
List Updated Ticket Fields
Action
List all ticket fields from this freshdesk account since last run date.
List Ticket Fields
Action
List all ticket fields from this freshdesk account.
List Updated SLA Policies
Action
List all SLA Policies for this account since last run.
List SLA Policies
Action
List all SLA Policies for this account.
Create Contact
Action
Create a contact inside this Freshdesk account.
Update Contact
Action
Update a contact. You must change at least one field.
Delete Contact
Action
Delete a contact.
List Contacts
Action
List all contacts.
Get Contact
Action
Get a contact.
List Updated Contacts
Action
List all contacts updated since the last run.
List Updated Surveys
Action
Lists all surveys updated since the last run.
List Surveys
Action
Lists all surveys.
List Canned Responses
Action
List updated canned responses in a folder by the given ID.
List Updated Canned Responses
Action
List updated canned responses in a folder by the given ID since last run.
List All Folders
Action
List all canned responses folders of the account.
List Updated Time Entries.
Action
List all time entries for this account since run.
List Time Entries
Action
List all time entries for this account.
Ticket Created
Webhook
Ticket Closed
Webhook
Ticket Updated
Webhook
Get Company
Action
View a Company.
List Updated Companies
Action
List all companies updated since the last run.
List Companies
Action
List all companies.

Do you want to access something that's not currently listed? Just let us know and we can add it to the connector for you!

What Methods do you Need?

Top Use Cases for Freshdesk Integrations

Quickly create integrations between your SaaS application and Freshdesk with Cyclr's low code integration builder. Publish your Freshdesk integration into your application using Cyclr's white label embedded integration marketplace.

Chat

  • Add new email messages to support as tickets
  • Get a chat notification from new support tickets
  • Update customer ticket once issue has been fixed and send confirmation chat message

Some of the many benefits of using Cyclr as your integration solution

Native

Native

Transform your API from backend to frontend, from developer focused to business user focused.

Deliver integrations natively from within your own application and add value to your end-users.

Build Quickly

Build Quickly

Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.

Be responsive to the needs of your clients and your sales team.

No code integrations

No code integrations

Use our drag and drop integration builder to create integrations, then click to publish them to your app.

Your users can then search and deploy these integrations in a couple of clicks.

Ready to start your integration journey?

Recommended by G2 users

Book a demo to see Cyclr in action and start creating integration solutions for your customers