Transform your API from backend to frontend, from developer focused to business user focused.
Deliver integrations natively from within your own application and add value to your end-users.
Freshdesk Integrations
Build & publish in-app integrations with our Freshdesk connector
What is Freshdesk?
Cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.
Create automations with our Freshdesk connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Freshdesk, so you can provide in-app Freshdesk integrations for your end users.
Why integrate with Freshdesk
Your SaaS users want more and more integrations, but they take time and development resources to create. Which is why Cyclr’s white label, embedded integration platform enables you to create integrations between your application and Freshdesk, as well as 100s of other apps, using low code tools.
Available Methods and Endpoints
Agents ↓
List Updated Agents
List all agents updated since the last run.
Action
Get Current Agent
Retrieves information about the currently authenticated agent.
Action
List Agents
List all agents.
Action
Get Agent
Get an agent by ID.
Action
Groups ↓
List Groups
List all groups.
Action
List Updated Groups
List all groups updated since the last run.
Action
List Admin Groups
List all admin groups.
Action
List Admin Group Agents
List all agents in an admin groups.
Action
List Updated Admin Group Agents
List all agents in an admin groups updated since the last run.
Action
List Updated Admin Groups
List all admin groups updated since the last run.
Action
Get Group
Get group by ID.
Action
Satisfaction Ratings ↓
Create Satisfaction Rating
Created a new satisfaction rating.
Action
List Satisfaction Ratings
Lists all satisfaction ratings.
Action
List Updated Satisfaction Ratings
Lists all satisfaction ratings since last run.
Action
List New Satisfaction Ratings
Lists all new satisfaction ratings since last run.
Action
Tickets ↓
List Updated Tickets
List all tickets from this Freshdesk account updated since last run.
Action
Create Ticket
Create a ticket in this Freshdesk account.
Action
Update Ticket
Update a ticket in this Freshdesk account.
Action
Delete Ticket
Delete a ticket from this Freshdesk account.
Action
List Tickets
List all tickets from this Freshdesk account.
Action
Get Ticket
View a ticket from this Freshdesk account.
Action
Add Note To Ticket
Adds a note to a ticket, by default it is private.
Action
Skills ↓
List Skills
List all skills for this freshdesk account.
Action
List Updated Skills
List all skills for this freshdesk account since last run.
Action
Ticket Converstations ↓
List All Conversations of a Ticket
List All Ticket Notes.
Action
Ticket Fields ↓
List Updated Ticket Fields
List all ticket fields from this freshdesk account since last run date.
Action
List Ticket Fields
List all ticket fields from this freshdesk account.
Action
SLA Policies ↓
List Updated SLA Policies
List all SLA Policies for this account since last run.
Action
List SLA Policies
List all SLA Policies for this account.
Action
Contacts ↓
Create Contact
Create a contact inside this Freshdesk account.
Action
Update Contact
Update a contact. You must change at least one field.
Action
Delete Contact
Delete a contact.
Action
List Contacts
List all contacts.
Action
Get Contact
Get a contact.
Action
List Updated Contacts
List all contacts updated since the last run.
Action
Surveys ↓
List Updated Surveys
Lists all surveys updated since the last run.
Action
List Surveys
Lists all surveys.
Action
Canned Responses ↓
List Canned Responses
List updated canned responses in a folder by the given ID.
Action
List Updated Canned Responses
List updated canned responses in a folder by the given ID since last run.
Action
Canned Response ↓
List All Folders
List all canned responses folders of the account.
Action
Time Entries ↓
List Updated Time Entries.
List all time entries for this account since run.
Action
List Time Entries
List all time entries for this account.
Action
Webhooks ↓
Ticket Created
Webhook
Ticket Closed
Webhook
Ticket Updated
Webhook
Companies ↓
Get Company
View a Company.
Action
List Updated Companies
List all companies updated since the last run.
Action
List Companies
List all companies.
Action
Do you want to access something that's not currently listed?
Just let us know and we can add it to the connector for you!
Related Connectors
Top Use Cases for Freshdesk Integrations
Quickly create integrations between your SaaS application and Freshdesk with Cyclr's low code integration builder. Publish your Freshdesk integration into your application using Cyclr's white label embedded integration marketplace.
Chat
- Add new email messages to support as tickets
- Get a chat notification from new support tickets
- Update customer ticket once issue has been fixed and send confirmation chat message
Some of the many benefits of using Cyclr as your integration solution
Native
Build Quickly
Add connectivity in days, not months. So you can add transformative technology to your system in no time at all.
Be responsive to the needs of your clients and your sales team.
No code integrations
Use our drag and drop integration builder to create integrations, then click to publish them to your app.
Your users can then search and deploy these integrations in a couple of clicks.
Related Resources
Freshdesk Connector Documentation
Read ArticleWhat is iPaaS?
Read ArticleSyncing your support integrations for enhanced customer experience
Read ArticleReady to start your integration journey?
Book a demo to see Cyclr in action and start creating integration solutions for your customers
