Low-code orchestration
Connect, compose and ship AI features faster.
Kustomer Integrations
A Customer-centric, Omnichannel Software For Immediate & In-depth Responses To Requests.
Multi-tenant deployment
Isolate customer credentials and configurations at scale.
Governed access
Apply policies, field controls and audit trails across usage.
Embedded experience
Deliver workflows natively inside your product.
CONNECTOR OVERVIEW
Provide automations with our Kustomer connector
Cyclr enables SaaS platforms to integrate their application with hundreds of other platforms. Use Cyclr’s low code integration builder to integrate your application with Kustomer, so you can provide in-app Kustomer integrations for your end users.
PRODUCT USE CASES
Top Use Cases for Kustomer Integrations
Cyclr is a powerful white-labelled integration platform that allows your teams to use low code tools to build data responsive integrations for your customers. Then quickly and seamlessly deploy them directly into your SaaS application.
CRMs
- Create customer experience invitations for new CRM contacts
Chat
- At the close of support chat conversation send customer experience link to review service received
ORCHESTRATION
How Kustomer works with Cyclr
Cyclr sits between your SaaS product and Kustomer to handle authentication, govern access and orchestrate every API call per customer, at scale.
- 1
Your SaaS product
Your app requests an action for a specific customer.
- 2
Cyclr orchestration
Cyclr authenticates, applies policies and routes the request.
- 3
Kustomer
Kustomer processes the request and returns a response to your app.
Customer-specific authentication · Governed data movement · Centralized visibility and audit
CONNECTOR COVERAGE
Available connector capabilities
Explore Kustomer methods you can orchestrate through Cyclr.
Customers5
List New Customers
ActionRetrieves all new customers in your organization created since the last run.
Get Saved Search
ActionGet details of a saved search by ID.
List Updated Customers
ActionRetrieves all updated customers in your organization updated since the last run.
Get Customer
ActionRetrieves a customer record based on the unique Customer ID.
List Customers
ActionRetrieves all customers in your organization.
Conversations13
Update Conversation
ActionUpdates a conversation based on the unique conversation ID.
List New Conversations
ActionRetrieves a paginated list of new conversations for the organization created since the last run.
Get Conversation
ActionRetrieves a single conversation based on the unique conversation ID. You can also retrieve multiple conversations with a comma-separated list of IDs.
Update Conversation Attributes
ActionUpdates the data attributes of a conversation based on the unique conversation ID.
List Conversations
ActionRetrieves a paginated list of conversations for the organization.
Search Conversations
ActionSearch all conversations.
Create Conversation
ActionCreate a Conversation.
List Updated Conversations
ActionRetrieves a paginated list of updated conversations for the organization updated since the last run.
List Conversation Messages
ActionRetrieves messages for a conversation.
List Conversation Notes
ActionRetrieves notes found in a specific conversation based on the conversation ID.
Upsert Conversation Tags
ActionAdds tags to a conversation by the tag name and/or the unique ID of the conversation.
Remove Conversation Tags
ActionRemoves tags from a conversation by tag name and/or the unique ID of the conversation.
Create Conversation Note
ActionCreate a conversation note.
Work Items4
Get Work Item
ActionGet details of a work item by ID.
List Work Items in Queue
ActionGet a list of all work items in a queue.
Search Work Items
ActionSearch all work items.
List Work Items by Conversation
ActionGet a list of all work items by conversation ID.
Queues5
List Queues
ActionGet a list of all queues.
Get Queue
ActionGet details of a queue by ID.
List Updated Queues
ActionGet a list of all queues created or updated since last run.
List New Queues
ActionGet a list of all queues created since last run.
Get Queue Metrics
ActionGet queue metrics for up to 80 queues by ID.
Klass1
Create Klass
ActionCreate a Klass.
Outbound Webhooks1
Outbound Webhook Listener
WebhookTriggered when any of the events added to the webhook take place.
KObjects1
Create KObject
ActionCreate a KObject.
TECHNICAL DETAILS
Kustomer integration and API details
Review the sourced authentication and API behaviour used when configuring customer-facing Kustomer integrations in Cyclr.
API and authentication
- API host
Not specified- Authentication
- See Connector in Console
- Credentials
Review the connector installation fields in Cyclr Console.
- Method categories
See available methods
Pagination and rate limits
Pagination
Method-specific behavior should be confirmed before implementation.
Rate limits
Refer to the vendor API documentation for current limits.
IMPLEMENTATION
Authentication at a glance
Authentication requirements and any available connection options are shown when installing this connector in Cyclr Console.
- Authentication method
- See Connector in Console
- Credential required
Review the connector installation fields in Cyclr Console.
KEEP EXPLORING